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- Tasks: Be the go-to person for tech support, solving IT issues and helping customers.
- Company: Join Experis, a global leader in IT consultancy with a passion for growth and development.
- Benefits: Enjoy a contributory pension, medical cover, 22 days holiday, and more perks!
- Why this job: Gain hands-on experience in tech support while working in a supportive and dynamic environment.
- Qualifications: Strong communication skills and a proactive mindset are essential; SC Clearance eligibility preferred.
- Other info: This role is based in Hursley, requiring on-site presence five days a week.
The predicted salary is between 30000 - 42000 £ per year.
Service Desk Analyst – Hursley
Location: Hursley – 5 days on site
Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance
Join Experis – A Global Leader in IT Consultancy
Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.
Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
Your Role:
As a Service Desk Analyst, you’ll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service.
Key Responsibilities:
- Respond to incoming technical support incidents, requests, and changes
- Manage your personal call queue and ensure timely resolution
- Communicate updates and maintain ongoing customer engagement
- Handle password resets and hardware part orders
- Escalate issues to 2nd & 3rd Line Support when necessary
- Collaborate with internal teams including Technical Delivery, Development, and Projects
- Assist in service management reporting and drive process improvements
- Help ensure SLAs are met across key metrics
What You’ll Bring:
- Strong communication and customer service skills
- Ability to manage and resolve technical issues efficiently
- A proactive mindset with a focus on continuous improvement
- Eligibility for SC Clearance (or already cleared)
Benefits:
- Contributory pension scheme
- Medical and dental cover
- Employee Assistance Program
- 22 days holiday + bank holidays
- Maternity, paternity, and shared parental leave
- Sick pay
If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on
Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days then we will not be progressing with your application. Thank you for your understanding
Service Desk Analyst employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT issues and solutions that a Service Desk Analyst typically encounters. This will not only help you in interviews but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Brush up on your communication skills, as you'll need to convey technical information clearly to non-technical users. Practising role-play scenarios can be a great way to prepare for this aspect of the job.
✨Tip Number 3
Network with current or former Service Desk Analysts to gain insights into their experiences and tips for success. LinkedIn can be a useful platform for connecting with professionals in the field.
✨Tip Number 4
If you don’t already have SC Clearance, research the process and requirements for obtaining it. Being knowledgeable about this can set you apart from other candidates who may not be as prepared.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Desk Analyst role. Emphasise your customer service abilities and any technical support experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your proactive mindset and how you can contribute to continuous improvement in their service delivery.
Highlight SC Clearance Eligibility: If you have active SC Clearance or are eligible to undergo it, make sure to mention this prominently in your application. This is a key requirement for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Undisclosed
✨Showcase Your Communication Skills
As a Service Desk Analyst, strong communication is key. Be prepared to demonstrate your ability to explain technical issues clearly and concisely, both verbally and in writing. Practice common scenarios where you might need to communicate with customers or colleagues.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you would handle specific technical issues. Prepare examples from your past experiences where you successfully resolved problems. Highlight your proactive mindset and focus on continuous improvement.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this role. Research what SLAs are relevant to the position and be ready to discuss how you would ensure they are met. This shows your commitment to delivering outstanding customer service.
✨Prepare for Technical Questions
Brush up on common technical issues that a Service Desk Analyst might encounter, such as password resets or hardware troubleshooting. Being knowledgeable will help you feel more confident during the interview and demonstrate your readiness for the role.
