At a Glance
- Tasks: Monitor systems, respond to alerts, and manage call queues to ensure smooth operations.
- Company: Join a leading tech firm dedicated to maintaining critical systems.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Be part of a team that keeps essential systems running and supports users.
- Qualifications: Experience in IT support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Experis is seeking a Duty Technician in the United Kingdom to maintain availability and performance of business-critical systems.
You will monitor system status, respond to alerts, manage your own call queue, and provide timely updates to users and stakeholders.
The role involves escalating issues, supporting hardware and software fixes, and collaborating with wider technical teams.
You will handle hardware and software fixes, perform proactive maintenance, and escalate incidents to 3rd Line
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We think you need these skills to ace SC Cleared Duty Technician – Incident & Systems Support
System Monitoring
Incident Management
Call Queue Management
User Communication
Stakeholder Updates
Hardware Support
Software Support
