At a Glance
- Tasks: Resolve incidents and complete requests while ensuring top-notch service quality.
- Company: Capgemini, a leader in building an inclusive and innovative workplace.
- Benefits: Competitive daily rate, supportive environment, and opportunities for personal growth.
- Other info: Fully onsite role with a focus on collaboration and career development.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Experience with Intune, Windows OS, and basic networking skills required.
The predicted salary is between 60000 - 70000 £ per year.
Location: Salisbury. Fully onsite 5 days per week.
Rate: up to £340.40 p/d Umbrella inside IR35.
Clearance required: Sole UK Nationality and Active SC Clearance.
Reporting to the EUS Lead Group, the role will have second line responsibility for pre-empting automation, investigating and resolving incidents. Completing IMACs and Requests where applicable. Project and NSR Tasks assigned to the Desktop Support Team.
Your role:
- Second line responsibility for resolving incidents to SLA.
- Requests/IMACs completion to SLA.
- Escalations - responsibility to be below 2% per incident per month.
- CSATs for incidents handled to over 4.5 out of 5 per month.
- Pro-active communication with the Service Desk and Level 3 Teams.
- Undertaking NSR Tasks to agreed timescales.
You can bring your whole self to work. At Capgemini, building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment for everyone.
Your skills and experience:
- Working knowledge of Intune and Microsoft Windows 10/11 O/S.
- Desktop hardware architecture – predominantly desktop and laptops.
- Knowledge of SCCM (MECM) and Active Directory - basic administration.
- Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies.
- Security - disk encryption using BitLocker.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications, we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Workplace Engineer in Salisbury employer: Undisclosed
Experis is an exceptional employer, offering a dynamic work environment in London or Manchester where collaboration and innovation thrive. With a strong focus on employee growth, we provide comprehensive benefits including a contributory pension programme, medical and dental cover, and generous holiday allowances, ensuring our team members feel valued and supported in their professional journey.
