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- Tasks: Analyse and report on workplace technology performance to drive operational excellence.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by transforming data into actionable insights in a dynamic environment.
- Qualifications: Strong analytical skills and experience with Power BI and Excel required.
- Other info: Be part of a collaborative team that values continuous improvement and user experience.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled Workplace Technology Reporting Analyst to support a large-scale technology environment, working across multiple digital workplace domains. This role plays a key part in delivering accurate, timely, and actionable insights that drive operational excellence, service governance, and continuous improvement.
You will be responsible for producing and enhancing reporting across Productivity, IAM, Hardware, Endpoint, and Collaboration services, ensuring that performance metrics, SLAs, and service health indicators are clearly understood and effectively communicated. This is an excellent opportunity for an analytical, detail-oriented professional who is passionate about data-driven decision making within a complex technology landscape.
Key Responsibilities- SLA, KPI & Performance Reporting
- Build and maintain dashboards, reports, and scorecards covering SLAs, KPIs, OLAs, and operational metrics.
- Monitor trends to identify risks, bottlenecks, and improvement opportunities.
- Produce monthly and quarterly performance packs with clear narrative and recommendations.
- Ensure reporting supports governance forums, audits, and service reviews.
- Cross-Domain Reporting
- Productivity: Report on Microsoft 365 usage, adoption, performance, and tenant health. Provide insights into collaboration behaviours and tool optimisation.
- Identity & Access Management (IAM): Monitor performance of SSO, MFA, identity lifecycle processes, and access requests. Report on identity hygiene, Zero Trust controls, and access governance.
- Track device lifecycle metrics including procurement, deployment, break/fix, inventory, and disposal. Report on device reliability, refresh performance, supplier performance, and stock levels.
- Monitor OS compliance, patching success rates, autopatch performance, and endpoint security posture. Report on Intune/SCCM deployments, packaging success, and configuration drift.
- Track performance and availability of meeting room and AV systems, hybrid working tools, and print services. Report on utilisation, incident trends, device health, and user experience.
- Data Quality, Governance & Continuous Improvement
- Ensure accuracy, consistency, and integrity across reporting sources.
- Document data models, definitions, and reporting standards.
- Partner with Product Owners and Service Leads to refine metrics and improve data capture.
- Embed insights into product-led delivery and service roadmaps.
- Stakeholder Engagement
- Act as the central point of contact for Workplace Technology reporting.
- Translate reporting needs into meaningful outputs for technical and non-technical audiences.
- Support governance forums, risk discussions, and service improvement initiatives.
- Strong analytical background with experience in service reporting or IT performance analysis.
- Proficient in Power BI and advanced Excel.
- Understanding of ITIL, operational governance, and service management processes.
- Ability to translate complex data into clear, actionable insights.
- Experience working with cross-functional technology teams.
- Strong communication and stakeholder engagement skills.
- Experience within Workplace Technology / Digital Workplace / EUC environments.
- Knowledge of Microsoft 365, Intune, SCCM, identity platforms, or AV technologies.
- Understanding of product-led delivery and continuous improvement.
- Familiarity with Zero Trust principles and compliance reporting.
- Detail-oriented with a strong focus on data accuracy.
- Proactive, curious, and able to identify trends early.
- Thrives in a fast-paced, evolving environment.
- Collaborative mindset with the ability to support multiple domains.
- Strong problem-solving skills and commitment to improving user experience and service quality.
Workplace Technology Reporting Analyst in Reading employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Technology Reporting Analyst in Reading
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your reporting projects and insights. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions related to data analysis and reporting. We recommend using the STAR method to structure your answers – it’s all about showing how you’ve tackled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Workplace Technology Reporting Analyst in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Workplace Technology Reporting Analyst. Highlight your analytical skills and experience with reporting tools like Power BI and Excel, as well as any relevant projects that showcase your ability to deliver actionable insights.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about data-driven decision making and how your background aligns with our needs. Don’t forget to mention your understanding of ITIL and service management processes!
Showcase Your Communication Skills: As a central point of contact for reporting, strong communication is key. In your application, give examples of how you've translated complex data into clear insights for both technical and non-technical audiences. This will show us you can engage effectively with stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Undisclosed
✨Know Your Metrics
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be prepared to discuss how you’ve used data to drive insights in previous positions, and think about specific examples where your analysis led to operational improvements.
✨Showcase Your Tools
Since proficiency in Power BI and advanced Excel is crucial, make sure you can demonstrate your skills with these tools. Bring along examples of dashboards or reports you've created, and be ready to explain your thought process behind them.
✨Communicate Clearly
This role requires translating complex data into actionable insights for various stakeholders. Practice explaining technical concepts in simple terms, as this will show your ability to engage with both technical and non-technical audiences effectively.
✨Emphasise Continuous Improvement
Highlight your proactive approach to identifying trends and improvement opportunities. Share instances where you’ve contributed to service governance or enhanced reporting processes, demonstrating your commitment to continuous improvement in a fast-paced environment.
