At a Glance
- Tasks: Design and implement IT processes on the ServiceNow platform while collaborating with technical teams.
- Company: Join a forward-thinking company focused on digital transformation.
- Benefits: Competitive daily rate, remote work flexibility, and opportunities for professional growth.
- Other info: Dynamic remote role with a focus on collaboration and innovation.
- Why this job: Be a key player in transforming IT services and making a real impact.
- Qualifications: Experience in business analysis and understanding of ServiceNow functionalities.
Duration: 6 month contract
Location: Remote
Rate: up to £496.80 p/d Umbrella inside IR35
Role purpose / summary
ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform, captures business requirements in a form of agile stories, as well as testing configured functionalities end to end as soon as these have been developed.
The senior ServiceNow Business Analyst serves as a translator between technical teams and the client to collect, clarify, analyse and translate business requirements into documentation and conceptual design (user stories).
The senior ServiceNow Business Analyst is responsible for gathering IT and business stakeholder requirements related to ServiceNow and partnering with the SN Application Architect and development team to transform the requirements into a viable solution.
Service Management Transformation projects:
- Participate in design, test and transition Service Management and Service Integration solutions within the Now Platform.
- Perform detailed data analysis, while engaged in migration projects, to provide requirements for developers enabling configuration and customization.
- Provide ‘Early Life Support’ - delivering Service Management and Service Integration services and handing over support to the future delivery teams.
- Design and implement E2E trainings and UAT.
Service Management Implementations:
- Assist in gathering core configuration requirements, translate these into design model and handle the overall implementation process in collaboration with developers.
- Capture customers and service providers requirements into stories, solution the approach and run the overall implementation process in partnership with developers.
Service Management Remediation projects:
- Assist Delivery teams to resolve issues and improve service delivered to the customers against ServiceNow Platform.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
ServiceNow Business Analyst in Portsmouth employer: Undisclosed
As a ServiceNow Business Analyst with us, you'll thrive in a dynamic remote work environment that champions innovation and collaboration. We offer competitive rates, a supportive culture that prioritises employee growth through continuous learning opportunities, and the chance to make a meaningful impact on service management transformation projects. Join us to be part of a forward-thinking team that values your expertise and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Business Analyst in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a ServiceNow Business Analyst role. You never know who might have a lead or can refer you directly!
✨Tip Number 2
Prepare for those interviews! Research common questions for ServiceNow Business Analysts and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your experience effectively.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can display your projects, especially those related to ServiceNow. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, applying directly can sometimes give you an edge over others. So, don’t hesitate – get your application in!
We think you need these skills to ace ServiceNow Business Analyst in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Business Analyst role. Highlight relevant experience and skills that match the job description, especially around IT processes and agile methodologies.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that relate to ServiceNow and how you can contribute to our team.
Showcase Your Analytical Skills:As a Business Analyst, your analytical skills are key. In your application, provide examples of how you've successfully gathered requirements and translated them into actionable insights or solutions in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Undisclosed
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the ServiceNow platform and its functionalities. Brush up on the latest features and updates, as well as common challenges businesses face when implementing ServiceNow. This will help you demonstrate your expertise and show that you can effectively translate business requirements into actionable solutions.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully gathered requirements or facilitated communication between technical teams and clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will not only showcase your experience but also highlight your problem-solving skills in real-world scenarios.
✨Understand Agile Methodologies
Since the role involves capturing business requirements in the form of agile stories, it’s crucial to have a solid understanding of agile methodologies. Be ready to discuss how you’ve applied agile principles in past projects and how they can benefit the ServiceNow implementation process.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current ServiceNow projects, their team dynamics, and how they measure success. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
