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- Tasks: Manage customer orders from entry to collection, ensuring accuracy and excellent service.
- Company: Join a dynamic team in Chalfont St Giles with a focus on customer satisfaction.
- Benefits: Earn £16.50 p/h on a 12-month contract with opportunities for growth.
- Other info: Work in a collaborative environment with a focus on continuous improvement.
- Why this job: Be part of a vital process that directly impacts customer experience and satisfaction.
- Qualifications: Experience in order management or administrative roles; strong organisational skills required.
The predicted salary is between 33000 - 40000 £ per year.
We are currently seeking an experienced Order Management Coordinator to support the end-to-end order fulfilment process and ensure the highest standards of order entry quality and customer service.
This role is responsible for managing customer orders from Order Entry through to Collection, ensuring accuracy, compliance and on-time delivery while providing an excellent customer experience.
Key Responsibilities- Plan and proactively manage the full customer order lifecycle, from Order Entry to Collection.
- Ensure order entry and backlog quality, implementing project changes and optimising sales transfers.
- Deliver a high level of customer service, handling queries such as pricing, order updates, stock availability and sales leads.
- Monitor customer plans versus actuals to optimise On-Time Delivery (OTD) and reduce fulfilment span.
- Validate orders for accuracy, compliance and required approvals prior to order entry.
- Own and regularly update key order dates using local operating mechanisms and reports.
- Daily follow-up on customer credit documentation and inventory status.
- Provide shipping and billing instructions in line with contract terms and conditions.
- Track shipments, installations and applications via reporting tools.
- Support collections activity related to OTR issues.
- Provide root cause analysis for defects and fulfilment issues.
- Monitor and coordinate daily logistics movements between warehouses.
- Operate in full compliance with Global Privacy, Anti-Competition, Quality and EHS policies.
- Maintain awareness of and adherence to all applicable laws, regulations and internal quality systems.
- Complete all required quality and compliance training within set deadlines.
- Escalate and address any quality or compliance concerns promptly.
- Drive continuous improvement across processes, procedures and work instructions.
- Previous experience in order management, project management or administrative roles.
- Strong understanding of the OTR process.
- Proficiency in Microsoft Office.
- Fluent in English (verbal and written).
- Confident working independently and collaboratively in a matrix environment.
- Strong organisational skills with the ability to manage multiple priorities.
- Customer-focused mindset with excellent communication skills.
- Experience working with order configuration systems (Oracle).
- Good product knowledge.
- Formal Project Management experience.
- Knowledge of Transportation and Customs.
- Experience with eOM and Oracle systems.
Order Operations Specialist employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their order management processes and think about how your experience aligns with their needs. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your skills and experiences confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community, so make sure to let us know you’re interested!
We think you need these skills to ace Order Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Order Operations Specialist role. Highlight your experience in order management and customer service, and don’t forget to mention any relevant skills like proficiency in Microsoft Office or experience with Oracle systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples from your past experiences that demonstrate your ability to manage the order lifecycle and deliver excellent customer service.
Showcase Your Organisational Skills: Since this role requires strong organisational skills, make sure to highlight any experiences where you successfully managed multiple priorities. We want to see how you keep everything on track and ensure timely delivery!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Undisclosed
✨Know Your Order Management Stuff
Make sure you brush up on your order management knowledge before the interview. Understand the end-to-end order fulfilment process and be ready to discuss how you've handled order entry, compliance, and customer service in your previous roles.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples where you've gone above and beyond for a customer. Be prepared to share how you handled queries and ensured customer satisfaction in past positions.
✨Get Familiar with the Tools
If you have experience with order configuration systems like Oracle, make sure to highlight that. If not, do a bit of research on these tools so you can speak confidently about how you'd use them in the role.
✨Demonstrate Your Organisational Skills
This job requires strong organisational skills, so come prepared with examples of how you've managed multiple priorities in the past. Discuss any strategies you use to stay organised and ensure timely delivery of orders.