Operations Associate - Fashion Retail

Operations Associate – Fashion Retail

Operations Associate – Fashion Retail

The location of the role is Paddington, London (hybrid working).

The duration of the contract is 12 months.

The pay rate on offer is £20 – £25 per hour.

The client is a multinational high-street retailer.

Role Summary

Responsible for supporting day-to-day operations, providing the best experience for our customers, brand partners and colleagues. This role plays a pivotal part in ensuring the smooth functioning of various operational processes.

You will be motivated to problem solve and take ownership for driving results in a fast-moving space, working with multiple stakeholder groups. You have great analytical and communication skills, and experience working on Oracle Netsuite.

Key accountabilities of the role

• Order Fulfilment:
• Monitor automated order processing flow, from receipt to shipment, ensuring accuracy, timely fulfilment, and adherence to customer requirements.
• Investigate and resolve root cause of any issues.
• Application of interim, manual solutions where necessary to ensure continuity of service
• Process daily order approvals (exchanges, fraudulent, missing information)
• Inventory Management:
• Investigate stock level discrepancies and supporting with ad-hoc system reconciliation
• Ad-hoc processing of manual inventory adjustments to facilitate order processing
• Escalate substantial discrepancies to Operations Manager and 3PL warehouse
• Stock Transfers
• Raise transfer orders as requested by team (e.g. for popup locations and marketing photoshoots)
• Arrange collections of consolidated returns from other Distribution Centres (DCs)
• Vendor / 3PL Management:
• Investigate inbound receipt discrepancies and manage ad-hoc reconciliation where necessary
• Monitor inbound reporting and escalate issues to Buying & Merchandising team
• Customer Service:
• Engage in day to day communication with customer service team on observed risks to customer order fulfilment, and provide ad-hoc support to resolve specific customer issues
• Project Support:
• Ad-hoc support of ongoing operational enhancements and projects

Key skills and experience

• Experience using Oracle Netsuite required
• Experience using RITHUM CommerceHub and Shopify are a plus
• Good communication skills (verbal and written) with the ability to challenge, influence and inform stakeholders
• Analytical mindset with the ability to utilise data to make informed decisions.
• Time & expectation management – ability to prioritise workload effectively to meet deadlines
• Strong problem-solving skills and attention to detail
• Proficient in Microsoft Office tools, particularly comfortable using Microsoft Excel
• Experience working in fast paced ecommerce environments desirable