At a Glance
- Tasks: Support colleagues and customers while driving operational excellence in a dynamic banking environment.
- Company: Join a Tier 1 bank with a focus on customer service and teamwork.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Be part of a culture that values continuous improvement and team success.
- Why this job: Make a real impact by improving processes and delivering excellent service to customers.
- Qualifications: Experience in financial services, strong communication skills, and a knack for problem-solving.
The predicted salary is between 35000 - 42000 £ per year.
Our client, a Tier 1 bank, are looking for an experienced and customer-focused professional to join our Wealth Operations team as Office Support / Administrator.
This is a great opportunity for someone who enjoys solving complex problems, improving processes, supporting colleagues, and ensuring excellent service for customers and stakeholders.
You'll act as a subject matter expert within the team, helping to drive operational excellence while maintaining the highest standards of quality, risk management, and customer outcomes.
- Job Responsibilities
- Act as a technical expert, resolving complex operational queries and supporting colleagues across the team.
- Deliver excellent service to customers and stakeholders, handling issues and complaints efficiently and professionally.
- Monitor service levels, ensure deadlines are met, and support both onshore and offshore Wealth Operations teams.
- Identify and implement process improvements to enhance efficiency, reduce risk, and improve customer outcomes.
- Support projects, business change initiatives, and testing activities as a subject matter expert when required.
- Coach and develop colleagues by sharing knowledge, providing guidance, and supporting team success.
- Ensure all work is completed in line with regulatory requirements, internal policies, and risk management standards.
- Keep up to date with relevant regulations and proactively identify,
- Experience working in Wealth Operations, Financial Services, or a similar operational environment.
- Strong knowledge of operational processes and customer service excellence.
- Ability to investigate and resolve complex issues with attention to detail.
- Excellent communication and stakeholder management skills.
- Experience supporting colleagues through coaching, training, or technical guidance.
- Strong organisational skills with the ability to prioritise workloads and meet deadlines.
- Knowledge of CASS, ISA regulations, and wider financial services regulations.
- Experience of process improvement initiatives.
- Project support, testing, or subject matter expert (SME) experience.
In this role, you will
- Deliver fair and positive outcomes for customers.
- Meet service level agreements and operational targets.
- Support a culture of continuous improvement.
- Build strong relationships across the business.
- Maintain high standards of quality, accuracy, and compliance.
- Help develop the capability and knowledge of the wider team.
- #J-18808-Ljbffr
Office Support / Administrator employer: Undisclosed
Experis is an exceptional employer, offering a dynamic work environment in London or Manchester where collaboration and innovation thrive. With a strong focus on employee growth, we provide comprehensive benefits including a contributory pension programme, medical and dental cover, and generous holiday allowances, ensuring our team members feel valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Office Support / Administrator
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Undisclosed. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Office Support / Administrator
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Undisclosed.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Undisclosed's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Undisclosed
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Undisclosed.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Undisclosed will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Undisclosed employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
