At a Glance
- Tasks: Manage customer orders from entry to collection, ensuring accuracy and excellent service.
- Company: Join a dynamic team in Chalfont St Giles with a focus on order management.
- Benefits: Competitive pay of £16.50 p/h and a 12-month contract.
- Other info: Opportunity for growth in a supportive and collaborative environment.
- Why this job: Be part of a crucial process that enhances customer satisfaction and operational efficiency.
- Qualifications: Experience in order management and strong organisational skills required.
The predicted salary is between 33000 - 35000 £ per year.
We are currently seeking an experienced Order Management Coordinator to support the end-to-end order fulfilment process and ensure the highest standards of order entry quality and customer service.
The Role
This role is responsible for managing customer orders from Order Entry through to Collection, ensuring accuracy, compliance and on-time delivery while providing an excellent customer experience.
Key Responsibilities
- Plan and proactively manage the full customer order lifecycle, from Order Entry to Collection
- Ensure order entry and backlog quality, implementing project changes and optimising sales transfers
- Deliver a high level of customer service, handling queries such as pricing, order updates, stock availability and sales leads
- Monitor customer plans versus actuals to optimise On-Time Delivery (OTD) and reduce fulfilment span
- Validate orders for accuracy, compliance and required approvals prior to order entry
- Own and regularly update key order dates using local operating mechanisms and reports
- Daily follow-up on customer credit documentation and inventory status
- Provide shipping and billing instructions in line with contract terms and conditions
- Track shipments, installations and applications via reporting tools
- Support collections activity related to OTR issues
- Provide root cause analysis for defects and fulfilment issues
- Monitor and coordinate daily logistics movements between warehouses
Quality & Compliance
- Operate in full compliance with Global Privacy, Anti-Competition, Quality and EHS policies
- Maintain awareness of and adherence to all applicable laws, regulations and internal quality systems
- Complete all required quality and compliance training within set deadlines
- Escalate and address any quality or compliance concerns promptly
- Drive continuous improvement across processes, procedures and work instructions
Required Skills & Experience
- Previous experience in order management, project management or administrative roles
- Strong understanding of the OTR process
- Proficiency in Microsoft Office
- Fluent in English (verbal and written)
- Confident working independently and collaboratively in a matrix environment
- Strong organisational skills with the ability to manage multiple priorities
- Customer-focused mindset with excellent communication skills
- Experience working with order configuration systems (Oracle)
- Good product knowledge
Desirable Experience
- Formal Project Management experience
- Knowledge of Transportation and Customs
- Experience with eOM and Oracle systems
Order Operations Specialist in Milton Keynes employer: Undisclosed
As an Order Operations Specialist at our Chalfont St Giles location, you will join a dynamic team dedicated to delivering exceptional customer service and operational excellence. We pride ourselves on fostering a collaborative work culture that encourages professional growth and continuous improvement, offering competitive pay and comprehensive training to enhance your skills. With a focus on employee well-being and a commitment to compliance and quality, we provide a supportive environment where you can thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Order Operations Specialist in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Order Operations Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to order management and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Don’t forget to research the company! Understanding their values and operations can give you a leg up during interviews. Plus, it shows you're genuinely interested in the role and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Order Operations Specialist in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Order Operations Specialist role. Highlight your experience in order management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you the perfect fit. Remember, we love a good story that connects your background to what we do at StudySmarter.
Showcase Your Skills:Don’t forget to showcase your organisational skills and customer-focused mindset in your application. Mention specific examples where you've successfully managed multiple priorities or improved customer service. We’re all about those real-life examples!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Undisclosed
✨Know Your Order Management Stuff
Make sure you brush up on your order management knowledge before the interview. Understand the end-to-end order fulfilment process and be ready to discuss how you've handled similar responsibilities in the past. This will show that you're not just familiar with the role, but that you can hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples where you've gone above and beyond for a customer. Be prepared to share how you handled queries or resolved issues, as this will demonstrate your customer-focused mindset.
✨Get Comfortable with Tech
Familiarise yourself with Microsoft Office and any order configuration systems like Oracle. If you have experience with eOM or other relevant software, make sure to highlight that. Being tech-savvy will give you an edge and show that you can adapt quickly to their systems.
✨Prepare for Compliance Questions
Since compliance is key in this role, be ready to discuss how you've ensured adherence to policies and regulations in your previous positions. Think about any quality training you've completed and how you've contributed to continuous improvement in processes. This will show that you take compliance seriously.
