Business Consultant – Incident Management Command & Control Location: London or Birmingham (Hybrid) Contract: 6-Month Contract Rate: Up to £950 per day (Umbrella) An opportunity has arisen with a global Tier 1 financial services organisation to lead the design and implementation of a Command & Control Centre (C3) for Incident Management. Operating within a highly regulated, complex enterprise environment, this role will focus on enhancing operational resilience, improving service stability, and supporting regulatory compliance across large-scale business and technology functions. Working closely with senior stakeholders across technology and business functions, you will establish and embed best-practice Major Incident Management capabilities. Key Responsibilities Define the Command & Control Centre strategy, scope, and operating model, including roles, RACI matrices, escalation pathways, and success metrics (e.g. MTTR, engagement time). Design and optimise end-to-end Major Incident Management (MIM) processes from incident detection through to resolution and closure. Establish incident severity frameworks, invocation criteria, and governance structures. Facilitate incident war rooms and coordinate cross-functional teams across Technology, Operations, Cyber Security, Risk, and Business Continuity. Develop communication playbooks for internal stakeholders, executive leadership teams, and customer-facing communications. Translate business requirements into tooling requirements and support the selection and optimisation of incident management platforms (e.g. ServiceNow, PagerDuty or similar). Define management information (MI) reporting and dashboard requirements. Lead training programmes, simulation exercises, and continuous improvement initiatives. Produce key deliverables including operating models, governance frameworks, playbooks, and implementation roadmaps. Skills & Experience Required ~7-12+ years' experience within Banking, Financial Services, or Financial Services Consulting. ~ Strong background in Major Incident Management, Command Centres, Operational Resilience, or Service Management. ~ Proven experience designing operating models, processes, and governance frameworks. ~ Ability to lead effectively within high-pressure incident environments and engage with senior stakeholders. ~ Strong understanding of ITIL principles and regulatory expectations within regulated financial services organisations. ~ Experience with ServiceNow, PagerDuty, Opsgenie, or similar incident management platforms. ~ Excellent communication, stakeholder management, and facilitation skills. ~ ITIL certification is desirable
Business Management Specialist - Remote in London employer: Undisclosed
Join a leading telecommunications organisation that values innovation and creativity, offering a dynamic work culture where your project management skills can shine. With a focus on employee growth and development, you'll have access to exciting brand and event projects in a hybrid working environment in London, allowing for a perfect balance between collaboration and flexibility. This role not only provides competitive compensation but also the opportunity to work alongside talented professionals in a fast-paced setting, making it an excellent choice for those seeking meaningful and rewarding employment.
