At a Glance
- Tasks: Lead the design and implementation of a Command & Control Centre for Incident Management.
- Company: Global Tier 1 financial services organisation with a focus on operational resilience.
- Benefits: Competitive rate of up to £950 per day and hybrid working options.
- Other info: Dynamic role with opportunities to engage with senior stakeholders and lead high-pressure initiatives.
- Why this job: Make a significant impact in enhancing service stability and regulatory compliance.
- Qualifications: 7-12+ years in Banking or Financial Services with Major Incident Management experience.
The predicted salary is between 63000 - 77000 £ per year.
An opportunity has arisen with a global Tier 1 financial services organisation to lead the design and implementation of a Command & Control Centre (C3) for Incident Management. Operating within a highly regulated, complex enterprise environment, this role will focus on enhancing operational resilience, improving service stability, and supporting regulatory compliance across large-scale business and technology functions.
Working closely with senior stakeholders across technology and business functions, you will establish and embed best-practice Major Incident Management capabilities.
Key Responsibilities
- Define the Command & Control Centre strategy, scope, and operating model, including roles, RACI matrices, escalation pathways, and success metrics (e.g. MTTR, engagement time).
- Design and optimise end-to-end Major Incident Management (MIM) processes from incident detection through to resolution and closure.
- Establish incident severity frameworks, invocation criteria, and governance structures.
- Facilitate incident war rooms and coordinate cross-functional teams across Technology, Operations, Cyber Security, Risk, and Business Continuity.
- Develop communication playbooks for internal stakeholders, executive leadership teams, and customer-facing communications.
- Translate business requirements into tooling requirements and support the selection and optimisation of incident management platforms (e.g. ServiceNow, PagerDuty or similar).
- Define management information (MI) reporting and dashboard requirements.
- Lead training programmes, simulation exercises, and continuous improvement initiatives.
- Produce key deliverables including operating models, governance frameworks, playbooks, and implementation roadmaps.
Skills & Experience Required
- 7-12+ years' experience within Banking, Financial Services, or Financial Services Consulting.
- Strong background in Major Incident Management, Command Centres, Operational Resilience, or Service Management.
- Proven experience designing operating models, processes, and governance frameworks.
- Ability to lead effectively within high-pressure incident environments and engage with senior stakeholders.
- Strong understanding of ITIL principles and regulatory expectations within regulated financial services organisations.
- Experience with ServiceNow, PagerDuty, Opsgenie, or similar incident management platforms.
- Excellent communication, stakeholder management, and facilitation skills.
- ITIL certification is desirable.
Business Consultant - Incident Management in London employer: Undisclosed
Experis is an exceptional employer, offering a dynamic work environment in London or Manchester where collaboration and innovation thrive. With a strong focus on employee growth, we provide comprehensive benefits including a contributory pension programme, medical and dental cover, and generous holiday allowances, ensuring our team members feel valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Business Consultant - Incident Management in London
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
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Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Undisclosed.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
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Keep your eyes peeled on job boards specifically for finance roles. Companies like Undisclosed might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Business Consultant - Incident Management in London
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Undisclosed will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Undisclosed. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Undisclosed confidence in your short-term commitment to the role.
How to prepare for a job interview at Undisclosed
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Undisclosed.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Undisclosed that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
