At a Glance
- Tasks: Lead business readiness activities for a complex government project, ensuring new capabilities are safe and usable.
- Company: Join a dynamic team supporting vital government initiatives in a hybrid work environment.
- Benefits: Competitive daily rate, flexible working, and the chance to make a real impact.
- Other info: Opportunity for professional growth and to influence multidisciplinary teams.
- Why this job: Be at the forefront of change, driving user adoption and service stability in a meaningful project.
- Qualifications: Experience in UK government projects, strong leadership, and excellent communication skills required.
The predicted salary is between 31500 - 45000 € per year.
Duration: 3 month contract
Location: Telford, Hybrid 2 days per week onsite
Rate: up to £450 p/d Umbrella inside IR35
Clearance required: SC Clearance is desired
Role purpose / summary
Lead the planning, coordination and execution of business readiness activities for a complex government programme/project to ensure new capabilities are usable, safe, and adoptable across operational areas. You will own readiness planning, coordinate UAT/BAT (User/Business Acceptance Testing), manage change impacts, training and communications, and lead go-live preparation and transition to BAU. You will provide visible leadership across multidisciplinary teams and suppliers, enabling delivery at pace with a focus on user outcomes, service stability and benefits realisation.
Key Responsibilities
- Business Readiness Planning & Governance
- Define and maintain the Business Readiness Plan, roadmap and acceptance criteria, aligned to programme milestones and benefits.
- Establish and operate readiness governance (readiness forums, checkpoints, go/no-go criteria, cutover and contingency plans).
- Create and maintain readiness dashboards and evidence packs for Programme Boards and SROs.
- Change Impact & Adoption
- Lead change impact assessments across teams, roles, locations and suppliers; identify policy, process, people, data and technology impacts.
- Develop adoption strategies, including operating model updates, SOPs/work instructions, service desk readiness and business continuity arrangements.
- Ensure benefits realisation assumptions are reflected in adoption plans and tracked post-go-live.
- UAT/BAT Leadership
- Define the UAT/BAT strategy and approach (scope, entry/exit criteria, traceability to requirements, scenarios, roles and environments).
- Coordinate test preparation (test scripts, data, environments), defect triage and prioritisation, and readiness sign-off with business owners.
- Ensure evidence and audit trails meet assurance and regulatory needs; integrate UAT/BAT outcomes into go/live readiness decisions.
- Training, Communications & Stakeholder Management
- Own the training needs analysis (TNA), curriculum, materials and delivery approach (classroom, digital, “train-the-trainer”).
- Develop and run the communications plan—clear messages, timing and channels for different user groups; measure awareness and readiness.
- Engage credibly with senior leaders and unions/staff associations (where relevant); provide evidence-based recommendations and challenge where plans are not ready.
- Go-Live, Cutover & Early Life Support (ELS)
- Lead cutover planning, rehearsals and command-and-control; maintain contingency and rollback plans.
- Coordinate Early Life Support—stabilisation metrics, hypercare processes, incident/defect management and exit criteria to BAU.
- Capture lessons learned and embed continuous improvement into subsequent releases.
- Risk, Assurance & Controls
- Maintain a robust RAID regime for readiness and adoption risks/issues; ensure mitigations are owned, funded and time-bound.
- Prepare for and respond to assurance reviews (e.g., Gateway/IPA), audits and policy/compliance checks; track actions to closure.
- Ensure data protection, security and accessibility considerations are embedded in readiness criteria.
- Data, MI & Tooling
- Operate a single source of truth for readiness MI (readiness RAGs, training completion, UAT/BAT pass rates, cutover rehearsals, ELS metrics).
- Optimise tooling (e.g., SharePoint/Confluence, Project for the Web/MS Project, Azure DevOps/Jira, Power BI) and drive data quality and automation.
- Align readiness data with schedule, financials and benefits to support decision-quality insight.
Essential Skills & Experience
- Substantial UK government experience in a similar role within a complex programme/project environment involving multiple stakeholders and suppliers.
- Dynamic, visible leadership with the ability to influence across multidisciplinary teams (with line management responsibility for G7 and below where applicable).
- Proven delivery at pace, coordinating concurrent readiness workstreams and releases.
- Confidence to challenge and influence senior leaders, presenting clear evidence, risks and trade-offs.
- Ownership and problem-solving: identifies readiness gaps early, designs pragmatic recovery plans and delivers positive outcomes.
- Track record in role-modelling delivery excellence and coaching others in readiness, change and testing disciplines.
- Excellent written and verbal communication, producing clear plans, board papers and user-facing guidance with strong attention to detail.
- Hands-on experience of UAT/BAT methods and business readiness frameworks, flexing Agile/Waterfall/Hybrid approaches to suit delivery priorities.
- Willing and able to travel regularly across sites, user locations and supplier premises.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Business Readiness Delivery Support in Leicester employer: Undisclosed
Join a dynamic team in Telford as a Business Readiness Delivery Support professional, where you will play a pivotal role in ensuring the successful adoption of new capabilities within a complex government programme. Our hybrid work culture promotes flexibility and collaboration, while our commitment to employee growth offers numerous opportunities for professional development and advancement. With a focus on user outcomes and service stability, we provide a supportive environment that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Business Readiness Delivery Support in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Business Readiness Delivery Support in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in business readiness and delivery support. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills:We want to see how you've led teams and influenced stakeholders in past roles. Share specific examples of how you've managed change impacts and coordinated readiness activities to demonstrate your dynamic leadership style.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your plans and experiences are easy to read and understand, especially when discussing complex projects.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes tracking your application a breeze!
How to prepare for a job interview at Undisclosed
✨Know Your Business Readiness Framework
Familiarise yourself with the business readiness frameworks and methodologies relevant to the role. Be prepared to discuss how you would apply these frameworks in a complex government programme, showcasing your understanding of UAT/BAT processes and change management.
✨Demonstrate Leadership Skills
Since this role requires dynamic leadership, think of examples where you've led multidisciplinary teams or influenced stakeholders. Prepare to share specific instances where your leadership made a difference in project outcomes, especially in high-pressure situations.
✨Prepare for Change Impact Discussions
Anticipate questions about change impact assessments and adoption strategies. Have clear examples ready that illustrate how you've identified impacts across teams and developed effective adoption plans, ensuring benefits realisation post-go-live.
✨Showcase Your Communication Strategy
Communication is key in this role, so be ready to discuss how you would develop and execute a communications plan. Think about how you would tailor messages for different user groups and measure their awareness and readiness effectively.
