At a Glance
- Tasks: Support a dynamic team in delivering excellent customer service and improving operational processes.
- Company: Join a Tier 1 bank with a focus on innovation and teamwork.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Great chance to develop your skills in a supportive and collaborative environment.
- Why this job: Be a key player in enhancing customer experiences and driving operational excellence.
- Qualifications: Experience in Wealth Operations or Financial Services and strong problem-solving skills.
The predicted salary is between 33280 - 41600 £ per year.
- Office Support / Administrator
- Whiteley / Hybrid
- Contract until end of 2026
About the Role
Our client, a Tier 1 bank, are looking for an experienced and customer-focused professional to join our Wealth Operations team as Office Support / Administrator.
This is a great opportunity for someone who enjoys solving complex problems, improving processes, supporting colleagues, and ensuring excellent service for customers and stakeholders.
You'll act as a subject matter expert within the team, helping to drive operational excellence while maintaining the highest standards of quality, risk management, and customer outcomes.
- Job Responsibilities
- Act as a technical expert, resolving complex operational queries and supporting colleagues across the team.
- Deliver excellent service to customers and stakeholders, handling issues and complaints efficiently and professionally.
- Monitor service levels, ensure deadlines are met, and support both onshore and offshore Wealth Operations teams.
- Identify and implement process improvements to enhance efficiency, reduce risk, and improve customer outcomes.
- Support projects, business change initiatives, and testing activities as a subject matter expert when required.
- Coach and develop colleagues by sharing knowledge, providing guidance, and supporting team success.
- Ensure all work is completed in line with regulatory requirements, internal policies, and risk management standards.
- Keep up to date with relevant regulations and proactively identify, escalate, and mitigate operational risks.
Essential Skills & Experience
- Experience working in Wealth Operations, Financial Services, or a similar operational environment.
- Strong knowledge of operational processes and customer service excellence.
- Ability to investigate and resolve complex issues with attention to detail.
- Excellent communication and stakeholder management skills.
- Experience supporting colleagues through coaching, training, or technical guidance.
- Strong organisational skills with the ability to prioritise workloads and meet deadlines.
Desirable
- Knowledge of CASS, ISA regulations, and wider financial services regulations.
- Experience of process improvement initiatives.
- Project support, testing, or subject matter expert (SME) experience.
In this role, you will
- Deliver fair and positive outcomes for customers.
- Meet service level agreements and operational targets.
- Support a culture of continuous improvement.
- Build strong relationships across the business.
- Maintain high standards of quality, accuracy, and compliance.
- Help develop the capability and knowledge of the wider team.
Office Support / Administrator in Hampshire employer: Undisclosed
Experis is an exceptional employer, offering a dynamic work environment in London or Manchester where collaboration and innovation thrive. With a strong focus on employee growth, we provide comprehensive benefits including a contributory pension programme, medical and dental cover, and generous holiday allowances, ensuring our team members feel valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Office Support / Administrator in Hampshire
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Undisclosed.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Undisclosed might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Office Support / Administrator in Hampshire
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Undisclosed will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Undisclosed. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Undisclosed confidence in your short-term commitment to the role.
How to prepare for a job interview at Undisclosed
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Undisclosed.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Undisclosed that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
