At a Glance
- Tasks: Provide top-notch customer service and manage service requests efficiently.
- Company: Dynamic company in Amersham with a hybrid working model.
- Benefits: Competitive pay, flexible working, and a supportive team environment.
- Other info: 12-month contract with opportunities for growth in a fast-paced setting.
- Why this job: Join a vibrant team and enhance your communication skills while helping customers.
- Qualifications: Fluency in English and German or French, plus strong organisational skills.
The predicted salary is between 15.59 - 15.59 £ per hour.
The location of the role is Amersham (hybrid working - 3 days per week onsite).
The duration of the contract is 12 months.
The pay rate on offer is £15.59 per hour (via PAYE) for 37.5 hours per week.
Preference for candidates who are bilingual in English and German OR French.
Key accountabilities of the role:- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams.
- Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner.
- Invoicing of service interventions.
- Dispute Handling.
- Deep dive into stock discrepancies and follow up.
- Physical Inventory support.
- Activating contracts within in-house systems.
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
- To provide excellent customer service for customers, both internal and external.
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Provide knowledge and accurate information to customers.
- Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
- Written and oral fluency in English (an additional European language Spanish, Italian, French preferably).
- Excellent communication and interpersonal skills.
- Excellent organisational skills and ability to prioritise workload.
- Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail.
- Competent MS Office skills and be comfortable working with different systems.
- Previous client and customer service experience.
- Ability to work well in a busy customer service environment.
- Attention to detail and ability to prioritise.
- Flexibility and willingness to work as a team member.
Locations
Customer Service Specialist in Hampshire, Portsmouth employer: Undisclosed
Join our dynamic team in Amersham as a Customer Service Specialist, where we prioritise employee growth and foster a collaborative work culture. Enjoy the benefits of hybrid working, competitive pay, and the opportunity to develop your skills while providing exceptional service to our valued customers. With a focus on teamwork and professional development, we are committed to creating a rewarding environment for our bilingual employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Hampshire, Portsmouth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Undisclosed.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Undisclosed. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Specialist in Hampshire, Portsmouth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Undisclosed.
How to prepare for a job interview at Undisclosed
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Undisclosed's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Undisclosed offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
