At a Glance
- Tasks: Lead the design and delivery of an AI-enabled helpdesk platform while coding hands-on.
- Company: Join a global financial institution with a focus on innovation and technology.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Collaborate with a dynamic team and influence technical direction.
- Why this job: Make a real impact by automating IT tasks and enhancing user experiences.
- Qualifications: Strong full-stack engineering skills and experience in agile environments required.
The predicted salary is between 50000 - 60000 € per year.
Duration: contract to run until 30/11/2026
Location: Sheffield, Hybrid 3 days per week onsite
Rate: up to £533.60 p/d Umbrella inside IR35
Role purpose / summary
Our Client is seeking an experienced Full Stack Engineer – Tech & Delivery Lead to lead the design, build, and delivery of an end‑to‑end internal AI‑enabled helpdesk and workflow automation platform. This role combines hands‑on full‑stack engineering with technical leadership and delivery accountability, owning solutions across web UI, backend services, APIs, AI/agent orchestration, and enterprise integrations. The successful candidate will lead technical delivery within an agile team, ensuring solutions meet our client’s standards for security, resilience, scalability, and compliance, while delivering tangible business outcomes.
Key Responsibilities
- Technical Leadership & Architecture
- Act as the technical lead for the platform, defining end‑to‑end solution design across frontend, backend, APIs, and AI/agent workflows.
- Make architectural decisions aligned to our client’s technology standards, cloud strategy, and engineering best practices.
- Provide hands‑on guidance, code reviews, and mentoring to engineers within the delivery team.
- Ensure non‑functional requirements are met, including security, performance, observability, and resilience.
- Full‑Stack Engineering
- Design and build user‑facing applications for employees, support agents, and administrators.
- Develop frontend, backend, and API layers supporting chat, ticket submission, case management, status tracking, and escalation.
- Build and enhance AI/LLM‑powered agent workflows to automate repetitive IT helpdesk tasks (e.g. password resets, account unlocks, access requests, knowledge‑based troubleshooting).
- Implement prompt flows, guardrails, human‑in‑the‑loop mechanisms, fallback logic, and error handling suitable for enterprise use.
- Delivery Ownership
- Own delivery from discovery and design through development, testing, and deployment.
- Work closely with Product Owners, Delivery Managers, and business stakeholders to plan, prioritise, and deliver incremental value.
- Drive agile delivery rhythms (sprint planning, backlog refinement, demos, retrospectives).
- Proactively manage delivery risks, dependencies, and technical debt.
- Integration & Enterprise Enablement
- Integrate solutions with enterprise platforms such as ticketing, identity, collaboration, and ITSM systems.
- Ensure secure integration patterns including authentication, RBAC, auditing, and logging.
- Support production releases and live service handover, including documentation and operational readiness.
- Governance & Stakeholder Engagement
- Ensure adherence to our client’s governance, security, and risk management requirements.
- Communicate progress, risks, and technical decisions clearly to both technical and non‑technical stakeholders.
- Contribute to continuous improvement of engineering and delivery practices across the team.
Required Skills & Experience
- Strong hands‑on full‑stack engineering experience with modern frontend and backend frameworks.
- Proficiency in Python, Node.js, or Java, and experience building production‑grade APIs and services.
- Demonstrated experience leading technical delivery in an agile environment.
- Experience designing and building REST APIs, workflow engines, and enterprise web applications.
- Working knowledge of LLM APIs, prompt engineering, agent/tool‑calling patterns, and responsible AI implementation.
- Solid understanding of security fundamentals including authentication, authorisation, secure coding, and auditability.
- Experience working in regulated or large enterprise environments.
Preferred Skills & Experience
- Experience integrating with ServiceNow, Jira, Zendesk, or similar ITSM platforms.
- Experience with collaboration tools such as Microsoft Teams or Slack integrations.
- Background in building internal employee tools or enterprise support platforms.
- Experience operating in financial services or similarly regulated industries.
- Familiarity with DevOps practices, CI/CD pipelines, and cloud‑native architectures.
What This Role Offers
- Opportunity to combine deep technical contribution with leadership and delivery ownership.
- Exposure to AI‑driven automation at enterprise scale within a global financial institution.
- Influence over technical direction, engineering standards, and delivery outcomes.
- Work on high‑impact internal platforms used by thousands of our client’s employees.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Full Stack Engineer employer: Undisclosed
Join a forward-thinking organisation in Sheffield as a Full Stack Engineer, where you will not only lead the design and delivery of innovative AI-enabled platforms but also enjoy a collaborative hybrid work culture that values technical excellence and employee growth. With competitive rates and the opportunity to influence engineering standards within a global financial institution, this role offers a unique chance to make a tangible impact while working alongside talented professionals dedicated to continuous improvement and agile delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Full Stack Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those that highlight your full-stack engineering prowess. Make sure to include links to any relevant code repositories or live demos.
✨Tip Number 3
Prepare for interviews by practising common technical questions and coding challenges. Use platforms like LeetCode or HackerRank to sharpen your skills. Remember, confidence is key, so don’t forget to showcase your leadership experience!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join us. Tailor your application to highlight how your experience aligns with the role of Full Stack Engineer and the exciting projects we have lined up.
We think you need these skills to ace Full Stack Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your full-stack engineering experience and any relevant projects that showcase your technical leadership and delivery capabilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led technical delivery in an agile environment and how your skills align with our client's needs.
Showcase Your Technical Skills:Don’t forget to mention your proficiency in Python, Node.js, or Java, and your experience with building APIs. We want to see how you’ve applied these skills in real-world scenarios, especially in regulated environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Undisclosed
✨Know Your Tech Stack
Make sure you’re well-versed in the technologies mentioned in the job description, like Python, Node.js, and Java. Brush up on your knowledge of modern frontend and backend frameworks, as well as REST APIs, to show you can hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves technical leadership, be prepared to discuss your experience leading agile teams. Share specific examples of how you've guided projects from discovery to delivery, and how you’ve managed risks and dependencies along the way.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios or technical challenges during the interview. Think about how you would approach building AI-enabled workflows or integrating with enterprise platforms, and articulate your thought process clearly.
✨Communicate Effectively
This role requires clear communication with both technical and non-technical stakeholders. Practice explaining complex concepts in simple terms, and be prepared to discuss how you’ve engaged with various teams in past projects.
