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- Tasks: Shape user experiences by mapping journeys and conducting research to enhance service design.
- Company: Join Capgemini, a leader in connecting top talent with innovative IT sectors.
- Benefits: Competitive daily rate, flexible work location, and opportunities for professional growth.
- Why this job: Make a real impact on user-centric services in a dynamic government project.
- Qualifications: Experience in service design and strong collaboration skills required.
- Other info: Work within a supportive team and contribute to exciting automation initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Duration: contract to run until 31/03/2026
Location: occasional to Bath/Corsham/London - once a month
Rate: up to £460 p/d Umbrella inside IR35
Clearance required: Active SC Clearance is mandatory. MOD SC is heavily desired, alternatively you can have active SC from another government agency.
Service designer to play a crucial role in shaping the overall experience of the CPA service from start to finish.
- Map out the entire journey a user takes to complete a goal, ensuring a seamless experience across all touchpoints.
- Conduct extensive research to understand user behaviours, needs, and pain points.
- Help in creating services that are user‑centric and effective.
- Work closely with various stakeholders, including senior product managers to ensure the service aligns with both user needs and business goals.
- Contribute to the strategic planning of service delivery, ensuring that the service aligns with ACOE's objectives.
- Oversee the implementation of service designs and continuously evaluate their effectiveness, making necessary adjustments based on user feedback and performance metrics.
This role will be working under the direction of the Product Manager and support is provided in terms of guidance and steer.
The Automation Centre of Expertise (ACOE) is planning to launch an enterprise ServiceNow platform service to support complex process automation (CPA). The next phase is a pilot at OFFICIAL with a delivery partner (developing an application) but may also include a pilot at SECRET with another partner depending on demand and dependencies.
The platform will include:
- Common services: Incremental implementation of content and products for common platform services, common integrations, environment non‑functionals, platform assurance/accreditation, monitoring & benefits automation, reusable common components, integration with ACOE reuse services.
- Developer services: Incremental implementation of content and products for policy, governance, guardrails, path to live platform services, licensing, reusable components, integration into other front door processes.
The services to be provided will also include:
- Policy, governance and guidance for the platform for the federated model of delivery in Defence.
- Advice and guidance on automation and CPA architecture and technology selection.
- Content to support benefits management and reuse services for the platform.
- A communications campaign across Defence (including the Foundry and Defence Digital) to promote CPA awareness, provide examples, facts and figures and promote good practice.
- Development of a CPA community and CPA skills.
- Assessment of the pilot.
- Assessment of demand for subsequent activities and production of a roadmap to support the demand.
- Definition of a scorecard (for subsequent implementation) to provide analytics for the success of the platform as it scales.
- Integration of CPA into the ACOE.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Seniority level: Mid‑Senior level
Employment type: Contract
Job function: Information Technology
Industries: Government Relations Services
Service Designer in England employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in England
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Designer role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service design. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience and skills.
✨Tip Number 3
Showcase your portfolio! Make sure you have a solid collection of your work that highlights your user-centric designs and research. We want to see how you’ve tackled real problems and created effective solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for talented individuals like you to join our team and make an impact in the IT sector.
We think you need these skills to ace Service Designer in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in user-centric design and any relevant projects that showcase your skills in mapping user journeys and conducting research.
Showcase Your Research Skills: Since this role involves extensive research, include examples of how you've gathered user insights in the past. Talk about the methods you used and how they influenced your design decisions.
Align with Business Goals: Demonstrate your understanding of aligning service design with business objectives. Share instances where your designs not only met user needs but also contributed to the overall success of a project or organisation.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the quickest way for us to receive your application and get you into the process!
How to prepare for a job interview at Undisclosed
✨Know Your User Journey
As a Service Designer, it's crucial to understand the user journey inside out. Before the interview, map out a typical user experience related to the services you'll be designing. Be ready to discuss how you would identify pain points and enhance the overall experience.
✨Research the Company and Its Goals
Dive deep into Capgemini's mission and the specific objectives of the Automation Centre of Expertise (ACOE). Understanding their strategic goals will help you align your answers with what they’re looking for in a candidate, showing that you're not just interested in the role but also in contributing to their vision.
✨Prepare for Stakeholder Collaboration
Since this role involves working closely with senior product managers and various stakeholders, think of examples from your past experiences where you successfully collaborated with different teams. Be prepared to discuss how you can ensure that service designs meet both user needs and business goals.
✨Showcase Your Research Skills
Highlight your ability to conduct extensive research on user behaviours and needs. Bring examples of how you've used research to inform your design decisions in the past. This will demonstrate your commitment to creating user-centric services and your analytical approach to problem-solving.
