CLEARANCE: The ideal candidate will have active SC Clearance or be eligible to undergo SC Clearance.
We are actively looking to secure a Duty Technician to join Experis.
Job Purpose / The Role
As a Duty Technician, you will play a key part in maintaining the availability and performance of business-critical systems. You will monitor system status, respond to alerts and incidents, manage your own call queue, and provide timely updates to users and internal stakeholders. The role also involves escalating issues where needed, supporting hardware and software fixes, and working closely with wider technical teams to resolve problems efficiently.
Your Key Responsibilities
- Monitor system status and respond to alerts, incidents, and service requests.
- Manage a personal call queue and ensure cases are progressed and closed in a timely manner.
- Provide clear updates and maintain strong customer communication throughout the lifecycle of an issue.
- Resolve issues ranging from simple password resets through to more complex server-related queries.
- Escalate incidents to 3rd Line teams when required.
- Work collaboratively with internal technical delivery, development, and project teams.
- Perform software builds and rebuilds on PCs and laptops.
- Diagnose and fix hardware faults, including installing upgrades to client hardware.
- Carry out proactive maintenance to help prevent service disruption.
Your Skills
- Minimum of 5 years unbroken UK residency.
- Experience handling technical support incidents, requests, and changes.
- Strong call queue management and incident resolution skills.
- Ability to work under pressure in a fast-paced support environment.
- Experience working as part of a skilled technical team.
- Confident troubleshooting across hardware, software, and server-related issues.
- Ability to escal
Benefits Include
- Contributory pension scheme
- Employee Assistance Program
- Medical and Dental cover
- 22 days holiday + bank holidays
- Maternity Pay/Shared Parental leave and paternity leave
- Sick pay
Suitable Candidates should submit CVs in the first instance.
Duty Technician employer: Undisclosed
Experis is an exceptional employer, offering a dynamic work environment in London or Manchester where collaboration and innovation thrive. With a strong focus on employee growth, we provide comprehensive benefits including a contributory pension programme, medical and dental cover, and generous holiday allowances, ensuring our team members feel valued and supported in their professional journey.
