Deputy Group Manager - Order to Cash Operations 12-Month Contract Fully Remote Competitive Rate of Pay About the Opportunity A global leader in the Technology Consulting, Business Process Outsourcing (BPO), and Digital Transformation industry is seeking an experienced Deputy Group Manager - Order to Cash Operations to lead critical finance operations and service delivery activities. This is an exciting opportunity for a seasoned Order to Cash professional with expertise in Credit Management and Cash Applications to join a high-performing team responsible for delivering operational excellence across complex global finance processes. Working remotely, you will play a key role in driving performance, ensuring service delivery commitments are met, building strong stakeholder relationships, and identifying continuous improvement opportunities. Key Responsibilities Lead the delivery of end-to-end Order to Cash (O2C) operations. Manage Credit Management, Cash Applications, invoice processing, query resolution, reconciliation, and reporting activities. Ensure Service Level Agreements (SLAs), KPIs, and quality targets are consistently achieved. Drive operational performance through effective forecasting, reporting, and analysis. Maintain a strong internal control and compliance environment. Lead process improvement initiatives and support transformation projects. Manage customer expectations and build strong stakeholder relationships. Analyse operational data and performance trends to identify opportunities for improvement. Proactively resolve complex issues and implement sustainable solutions. Support the development and performance of operational teams. Essential Experience Minimum 14 years' experience within Order to Cash operations. Strong expertise in Credit Management and Cash Applications . Proven experience managing O2C service delivery in a Shared Services, Global Business Services (GBS), BPO, or Finance Operations environment. Strong understanding of financial controls, compliance, and operational governance. Demonstrated ability to interpret data, identify trends, and recommend business improvements. Experience working across finance, operations, and matrix organisations. Track record of driving process efficiencies and operational improvements. Strong stakeholder management and communication skills. Preferred Skills Excellent analytical and problem-solving abilities. Advanced Microsoft Excel and PowerPoint skills. Experience leading operational change and continuous improvement initiatives. Ability to manage confidential and sensitive information. Strong organisational and time management skills. Comfortable working independently within a remote environment. Proven ability to build relationships across global teams and functions.
Deputy Group Manager - OTC Operations employer: Undisclosed
Join a leading telecommunications organisation that values innovation and creativity, offering a dynamic work culture where your project management skills can shine. With a focus on employee growth and development, you'll have access to exciting brand and event projects in a hybrid working environment in London, allowing for a perfect balance between collaboration and flexibility. This role not only provides competitive compensation but also the opportunity to work alongside talented professionals in a fast-paced setting, making it an excellent choice for those seeking meaningful and rewarding employment.
