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- Tasks: Support Customer Account Reps with daily admin tasks and manage your own workload.
- Company: Join a dynamic team in Fareham, dedicated to excellent customer service.
- Benefits: Earn £16 per hour with a standard 37-hour work week and potential for growth.
- Why this job: Gain valuable experience in customer support while working in a collaborative environment.
- Qualifications: Previous admin and customer service experience is essential; SAP knowledge is a plus.
- Other info: This role starts ASAP and lasts for 6 months, perfect for students seeking practical experience.
ASAP Start: 6 months
Location: Fareham onsite
Rate: £16p/h PAYE
Standard: 37 Hours per week
Overall Purpose/Objectives of Role:
- To assist a team of Customer Account Reps with their day to day administration.
- To be on hand to help other departmental teams if required.
Key duties:
- Order entry onto MAX.
- Scanning documents and filing as appropriate.
- Raising repair and spare quotes as and when required.
- Communicate current workload to your manager on a daily basis.
- Organise and prioritise own workload, emails and meetings efficiently.
- General support to the team as requested.
Proven Experience and understanding of working with SAP systems.
Skills/Requirements:
- Prior Administration background.
- Customer Services experience.
- Handling of Sales Orders / Purchase Orders.
- Collate Bids to aid further business.
- MS Office.
- Experience with SAP is desirable, but not essential.
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator (Fareham)
✨Tip Number 1
Familiarise yourself with SAP systems, as this role values experience in using them. Even if you don't have direct experience, showing a willingness to learn and adapt can set you apart.
✨Tip Number 2
Highlight your organisational skills during any discussions. The ability to manage your workload efficiently is crucial for this position, so be ready to share examples of how you've successfully prioritised tasks in the past.
✨Tip Number 3
Demonstrate your customer service experience by preparing specific scenarios where you resolved issues or improved customer satisfaction. This will show that you understand the importance of supporting both customers and your team.
✨Tip Number 4
Be proactive in your approach. During any interviews or conversations, express your eagerness to assist other departments and take on additional responsibilities, as this aligns well with the collaborative nature of the role.
We think you need these skills to ace Customer Support Administrator (Fareham)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in administration and customer service. Emphasise any specific skills related to order entry, document management, and your familiarity with SAP systems.
Craft a Strong Cover Letter: Write a cover letter that addresses the key duties mentioned in the job description. Explain how your previous roles have prepared you for assisting Customer Account Reps and managing workloads effectively.
Showcase Relevant Skills: In your application, specifically mention your experience with MS Office and any administrative tasks you've handled. If you have experience with sales orders or purchase orders, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Undisclosed
✨Show Your Administrative Skills
Make sure to highlight your previous experience in administration. Be ready to discuss specific tasks you've handled, such as order entry or document management, and how you organised your workload effectively.
✨Demonstrate Customer Service Experience
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or improved customer satisfaction, as this role heavily relies on supporting customers.
✨Familiarise Yourself with SAP
While experience with SAP is desirable but not essential, it’s a good idea to brush up on your knowledge of the system. If you have any experience, be prepared to discuss it, and if not, express your willingness to learn quickly.
✨Communicate Effectively
Since the role involves daily communication with your manager and team, practice articulating your thoughts clearly. Be ready to explain how you would keep your team updated on your workload and prioritise tasks efficiently.
