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- Tasks: Communicate effectively, manage service requests, and provide top-notch customer support.
- Company: Join a leading healthcare company dedicated to improving patient care.
- Benefits: Enjoy competitive pay, flexible working hours, and a supportive team environment.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic setting.
- Qualifications: Fluent in English with strong communication, organisational, and problem-solving skills.
- Other info: This is a 12-month contract based in Amersham, offering £14 - £15.59 per hour.
The location of the role is Amersham, Buckinghamshire.
The duration of the contract is 12 months.
The pay rate on offer is £14 - £15.59 per hour.
Key accountabilities of the role:
- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams.
- Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner.
- Invoicing of service interventions.
- Dispute Handling.
- Deep dive into stock discrepancies and follow up.
- Physical Inventory support.
- Activating contracts within in-house systems.
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
- To provide excellent customer service for customers, both internal and external.
Key skills and experience:
- Written and oral fluency in English.
- Excellent communication and interpersonal skills.
- Excellent organisational skills and ability to prioritise workload.
- Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail.
- Competent MS Office skills and be comfortable working with different systems.
- Previous client and customer service experience.
- Ability to work well in a busy customer service environment.
- Attention to detail and ability to prioritise.
- Flexibility and willingness to work as a team member.
Customer Service Specialist - Healthcare Industry employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Healthcare Industry
✨Tip Number 1
Familiarise yourself with the healthcare industry and its specific customer service challenges. Understanding the nuances of healthcare can help you stand out during discussions and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common scenarios can help you articulate your problem-solving abilities and showcase your interpersonal skills effectively.
✨Tip Number 3
Network with professionals in the healthcare sector. Attend relevant events or join online forums to connect with others in the field, which can provide insights and potentially lead to referrals for the position.
✨Tip Number 4
Be prepared to discuss your experience with MS Office and other systems during the interview. Highlight any specific examples where you've used these tools to improve efficiency or enhance customer service.
We think you need these skills to ace Customer Service Specialist - Healthcare Industry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the healthcare industry. Emphasise skills such as communication, problem-solving, and organisational abilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the healthcare sector. Mention specific examples of how you've successfully handled customer inquiries or disputes in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and any other systems you are familiar with. Discuss your ability to work under pressure and your attention to detail, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Service Specialist.
How to prepare for a job interview at Undisclosed
✨Showcase Your Communication Skills
As a Customer Service Specialist, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and concisely, both verbally and in writing. Use examples from your past experiences where you successfully resolved customer issues through strong communication.
✨Highlight Problem-Solving Abilities
Employers in the healthcare industry value proactive problem solvers. Prepare to discuss specific instances where you've identified a problem and taken the initiative to resolve it. This will show your potential employer that you can handle challenges effectively.
✨Demonstrate Organisational Skills
Given the fast-paced nature of customer service, it's crucial to showcase your organisational skills. Discuss how you prioritise tasks and manage your workload, especially in busy environments. Providing examples of how you've successfully juggled multiple responsibilities will be beneficial.
✨Emphasise Teamwork and Flexibility
This role requires a collaborative approach, so be ready to talk about your experience working in teams. Highlight your flexibility and willingness to adapt to different roles within a team setting. Share examples of how you've contributed to team success in previous positions.
