Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and support in a dynamic life sciences environment.
- Company: Join a leading company transforming human health with innovative solutions.
- Benefits: Competitive pay, career growth, and a supportive team culture.
- Other info: Flexible team environment with opportunities for personal and professional development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Fluent in English and another European language, with strong communication skills.
Overview
Customer Service Specialist – Life Sciences and Biotechnology Industry
The location of the role is Amersham (onsite).
The duration of the contract is 12 months.
The pay rate on offer is £15.59 per hour (via PAYE). (37.5 hours per week)
Preference for bilingual candidates – English and either Italian, French OR Spanish
Key accountabilities
- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
- Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
- Invoicing of service interventions
- Dispute Handling
- Deep dive into stock discrepancies and follow up
- Physical Inventory support
- Activating contracts within in-house systems
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
- To provide excellent customer service for customers, both internal and external
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Provide knowledge and accurate information to customers.
- Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
Experience, Skill requirements & qualifications
- Written and oral fluency in English (an additional European language Spanish, Italian, French preferably)
- Excellent communication and interpersonal skills
- Excellent organisational skills and ability to prioritise workload
- Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
- Competent MS Office skills and be comfortable working with different systems
- Previous client and customer service experience
- Ability to work well in a busy customer service environment
- Attention to detail and ability to prioritise
- Flexibility and willingness to work as a team member
#J-18808-Ljbffr
Customer Service Specialist employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Role-playing with a friend can help you feel more confident and ready to impress.
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with potential employers, share why you're excited about working in the life sciences sector and how you can contribute to their mission.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show that you're genuinely interested in the position. Plus, it’s a great way to reiterate your enthusiasm!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Specialist role. Highlight your bilingual skills and any relevant experience in customer service, especially in the Life Sciences sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're passionate about providing excellent customer service. Let us know how you can contribute to our mission of transforming human health.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Undisclosed
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a bilingual context. Be ready to discuss your previous experiences and how you handled challenging situations. Think about specific examples that showcase your problem-solving skills and ability to maintain effective communication.
✨Showcase Your Language Skills
Since this role requires bilingual proficiency, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages, so you can confidently switch between them when needed. This will show your potential employer that you're ready for the job.
✨Familiarise Yourself with the Company
Research the company and its role in the Life Sciences industry. Understand their mission and values, and think about how your skills align with their goals. Being able to discuss how you can contribute to their mission will set you apart from other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.