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- Tasks: Coordinate customer service and logistics for healthcare professionals and engineers.
- Company: Join a leading healthcare tech company focused on customer satisfaction.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Why this job: Make a difference in healthcare by ensuring seamless service delivery.
- Qualifications: Experience in customer service or logistics, strong communication skills required.
- Other info: Dynamic role with potential for career advancement in a regulated industry.
The predicted salary is between 11 - 16 £ per hour.
£13.30 per hour PAYE
Pollards Wood, Chalfont St. Giles
18 Month Contract
Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Giles.
Responsibilities:
- Customer & Field Engineer Coordination
- Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers.
- Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
- Handle escalations and ensure timely, customer-focused resolutions.
- Operational Support & Logistics
- Support internal teams with tools, parts and transport logistics.
- Resolve courier and supply chain issues to maintain service continuity.
- Collaborate with global logistics and planning teams to optimise service delivery.
- Contract & Billing Execution
- Administer service contracts and manage non-contract service activities.
- Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.
- Manage purchase orders, payables and dispute resolution in alignment with compliance standards.
- Cross-Functional Collaboration
- Partner with legal, tax and compliance teams to ensure regulatory alignment.
- Contribute to continuous improvement initiatives, ERP system enhancements and data integrity efforts.
- Support transformation projects that enhance operational efficiency and customer satisfaction.
Qualifications & Requirements:
- Experience in a high-volume, customer-centric environment.
- Background in service coordination, logistics, billing, or contract administration.
- Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
- Strong communication, organizational, and analytical skills.
- Proactive problem-solver with a continuous improvement mindset.
- Strong stakeholder engagement and relationship-building capabilities.
- Ability to adapt in a dynamic, regulated environment.
- Experience in healthcare, med tech, or other regulated industries is advantageous.
Customer Service Advisor employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can leave a lasting impression and keep you top of mind for the hiring team. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Advisor. Highlight your experience in customer-centric environments and any relevant skills like logistics or contract administration. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Experience: When filling out your application, focus on your experience that relates to the responsibilities listed in the job description. Whether it's managing service requests or collaborating with teams, make sure we see your strengths in action.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at Undisclosed
✨Know Your Stuff
Make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with the responsibilities listed in the job description, especially around service coordination and logistics. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your communication, organisational, and analytical skills. Think about times when you've successfully resolved customer issues or improved processes. This will demonstrate your proactive problem-solving abilities and how you can contribute to continuous improvement.
✨Brush Up on Tech
Since proficiency in Microsoft Excel and ERP systems is crucial, make sure you're comfortable discussing your experience with these tools. If you have experience with Oracle or SAP, be ready to share specific examples of how you've used them to enhance service delivery or manage contracts.
✨Engage and Ask Questions
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and any ongoing transformation projects. This not only shows your interest but also helps you gauge if the company is the right fit for you.
