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- Tasks: Manage customer orders and support key accounts in a dynamic team environment.
- Company: Join a leading company in the aviation industry with a focus on customer satisfaction.
- Benefits: Competitive pay of £19 per hour, full-time hours, and opportunities for professional growth.
- Other info: Enjoy a supportive environment with training and opportunities for continuous improvement projects.
- Why this job: Be part of a team that keeps airlines and military customers flying while solving real-world problems.
- Qualifications: Bachelor’s degree or equivalent experience, with strong communication and problem-solving skills.
The predicted salary is between 38000 - 57000 £ per year.
Customer Order Specialist
Customer Order Specialist
The duration of the contract is 12 months.
The location of the role is Gloucester (full-time on site – Monday to Friday).
The pay rate on offer is £19 per hour.
Summary
An exciting opportunity to join a dynamic team responsible for all customer support activities. As a Customer Order and Fulfilment Coordinator you will be responsible for managing key customer accounts, providing vital support to keep airlines and military customers flying.
A varied job, with a new challenge every day, you will be able to confidently and proficiently handle day to day queries, understand the contractual terms relating to your key customers and ensure the business is executing against them, you provide weekly status reports on all customer orders through liaison with our factory and you work with multiple departments to solve complex customer problems. You will be given KPI ownership relating to both department processes and your own customer accounts and will be expected to work proactively to meet or exceed these targets.
The Customer Operations department is regulated through a Quality system and follows key defined processes, in order to successfully execute these processes you will be computer literate, able to learn new processes and apply knowledge across multiple situations & ideally have experience of ERP system. You will be a self-motivated team player and able to work with minimal supervision and work with your peers to deliver internal improvement projects.
You will have a curious mind looking to learn and grow and will be supported by the team with the appropriate training.
Essential Responsibilities
- Order Management
- Repairs Order management
- Spares Orders management
- Customer Order Book generation
- Prioritisation of orders
- Quoting
- Invoicing
- Customer Forecasting
- Customer Satisfaction and swift resolution of issues, proactive in continuing to push for resolution until the customer is satisfied
- Contract knowledge and ability to execute against contractual terms.
- Responsible for Key Performance Indicators – ability to recognise negative trends in KPI and initiate remedial actions.
- Function as liaison between internal organizations and customers for assigned contracts. Able to negotiate and advocate on behalf of customers to business.
- Follow existing procedures, challenge where appropriate to introduce Continuous improvements to business processes.
- Develop strong customer relationships with international customers.
- Work with the team to deliver/lead continuous improvement projects within the scope of the departments’ responsibility.
Qualifications / Requirements
- Bachelor’s degree or equivalent knowledge or experience.
- Commercial or customer facing experience.
Desired Characteristics
- Ability to work with cross-functional teams to deliver effective customer service.
- Ability to prioritise help build effective processes.
- Strong oral and written communication skills.
- Lean training or participation/leadership of continuous improvement projects.
- Problem solving skills, ownership of issue resolution and key metrics.
- Knowledge and experience of the aviation industry.
Customer Order Specialist employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and order management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle complex customer issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Order Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Order Specialist role. Highlight relevant experience, especially in customer service and order management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re all about proactive problem-solving, so let us know how you’ve made a difference in customer satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Undisclosed
✨Know Your Customer Order Basics
Before the interview, brush up on your understanding of customer order management and fulfilment processes. Familiarise yourself with key terms and concepts related to the aviation industry, as this will show your potential employer that you’re serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved processes. Be ready to discuss how you identified problems, the steps you took to resolve them, and the outcomes. This will demonstrate your proactive approach and ability to handle complex situations.
✨Highlight Your Team Player Attitude
Since the role involves working with cross-functional teams, be sure to convey your ability to collaborate effectively. Share stories that illustrate your teamwork skills and how you’ve contributed to group projects or initiatives in the past.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing improvement projects, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.