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For Companies At a Glance
- Tasks: Be the go-to person for healthcare pros and engineers, managing requests and logistics.
- Company: Join a dynamic team at a leading healthcare service provider.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real difference in healthcare by ensuring smooth operations and customer satisfaction.
- Qualifications: Experience in customer service or logistics, with strong Excel and communication skills.
- Other info: Fast-paced environment with plenty of chances to learn and advance your career.
The predicted salary is between 36000 - 60000 £ per year.
Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Giles.
Responsibilities
- Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers.
- Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
- Handle escalations and ensure timely, customer-focused resolutions.
- Operational Support & Logistics
- Support internal teams with tools, parts and transport logistics.
- Resolve courier and supply chain issues to maintain service continuity.
- Collaborate with global logistics and planning teams to optimise service delivery.
- Administer service contracts and manage non-contract service activities.
- Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.
- Manage purchase orders, payables and dispute resolution in alignment with compliance standards.
- Partner with legal, tax and compliance teams to ensure regulatory alignment.
- Contribute to continuous improvement initiatives, ERP system enhancements and data integrity efforts.
- Support transformation projects that enhance operational efficiency and customer satisfaction.
Qualifications & Requirements
- Experience in a high-volume, customer-centric environment.
- Background in service coordination, logistics, billing, or contract administration.
- Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
- Strong communication, organizational, and analytical skills.
- Proactive problem-solver with a continuous improvement mindset.
- Strong stakeholder engagement and relationship-building capabilities.
- Ability to adapt in a dynamic, regulated environment.
- Experience in healthcare, med tech, or other regulated industries is advantageous.
Customer Service Coordinator in Chalfont St Giles employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Chalfont St Giles
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with healthcare professionals and engineers, being clear and confident in your conversations is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will demonstrate your proactive mindset and ability to thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Coordinator in Chalfont St Giles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Coordinator. Highlight your experience in service coordination, logistics, and any relevant skills like proficiency in Microsoft Excel or ERP systems. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background aligns with the responsibilities listed in the job description. Let us know what makes you the perfect fit for our Pollards Wood office.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem-solvers, so share specific instances where you've improved processes or resolved issues effectively. This will help us see your continuous improvement mindset in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts and let us know you’re interested!
How to prepare for a job interview at Undisclosed
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Coordinator inside out. Familiarise yourself with the responsibilities listed in the job description, especially around service requests and logistics. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Be ready to discuss your previous experience in customer service or logistics. Think of specific examples where you've successfully managed service requests or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Brush Up on Tech Skills
Since proficiency in Microsoft Excel and ERP systems is crucial for this role, make sure you're comfortable discussing your experience with these tools. If you can, prepare to demonstrate your skills or share how you've used them to improve processes in past roles.
✨Engage and Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
