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- Tasks: Be the go-to person for healthcare professionals and ensure smooth service delivery.
- Company: Join a dynamic team at a leading healthcare service provider.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real difference in healthcare by supporting essential services.
- Qualifications: Experience in customer service or logistics, with strong communication skills.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Giles.
Responsibilities
- Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers.
- Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
- Handle escalations and ensure timely, customer-focused resolutions.
Operational Support & Logistics
- Support internal teams with tools, parts and transport logistics.
- Resolve courier and supply chain issues to maintain service continuity.
- Collaborate with global logistics and planning teams to optimise service delivery.
- Administer service contracts and manage non-contract service activities.
- Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.
- Manage purchase orders, payables and dispute resolution in alignment with compliance standards.
Cross-Functional Collaboration
- Partner with legal, tax and compliance teams to ensure regulatory alignment.
- Contribute to continuous improvement initiatives, ERP system enhancements and data integrity efforts.
- Support transformation projects that enhance operational efficiency and customer satisfaction.
Qualifications & Requirements
- Experience in a high-volume, customer-centric environment.
- Background in service coordination, logistics, billing, or contract administration.
- Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
- Strong communication, organizational, and analytical skills.
- Proactive problem-solver with a continuous improvement mindset.
- Strong stakeholder engagement and relationship-building capabilities.
- Ability to adapt in a dynamic, regulated environment.
- Experience in healthcare, med tech, or other regulated industries is advantageous.
Customer Service Advisor in Chalfont St Giles employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Chalfont St Giles
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and logistics sectors. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around customer service and operational efficiency. We want you to show them you're not just a fit, but the perfect fit!
✨Tip Number 3
Practice your problem-solving skills. Think of examples from your past experiences where you’ve tackled challenges head-on. This will help you shine during those tricky interview questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Service Advisor in Chalfont St Giles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in customer service and logistics, and don’t forget to mention any relevant tools or systems you’ve used, like Microsoft Excel or ERP systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role. Share specific examples of how you've handled service requests or resolved issues in the past.
Show Off Your Skills: Don’t be shy about showcasing your communication and organisational skills. These are key for this role, so give us examples of how you've successfully engaged with stakeholders or managed multiple tasks at once.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Undisclosed
✨Know Your Stuff
Make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with the responsibilities listed in the job description, especially around service coordination and logistics. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your communication, organisational, and analytical skills. Think about times when you've successfully resolved customer issues or improved processes. This will demonstrate your proactive problem-solving abilities and how you can contribute to continuous improvement initiatives.
✨Brush Up on Tech
Since proficiency in Microsoft Excel and ERP systems is crucial, make sure you're comfortable discussing your experience with these tools. If you’ve used Oracle or SAP before, be ready to share specific examples of how you’ve leveraged these systems to enhance service delivery or manage logistics.
✨Engage and Connect
During the interview, focus on building rapport with your interviewers. Ask insightful questions about their team dynamics and how they collaborate with other departments. This shows your interest in cross-functional collaboration and your ability to engage with stakeholders effectively.
