Customer Service Specialist - German OR French speaking
Customer Service Specialist - German OR French speaking
The location of the role is Amersham (hybrid working - 3 days per week onsite)
The duration of the contract is 12 months
The pay rate on offer is £15.59 per hour (via PAYE). (37.5 hours per week
)
Preference for candidates who are bilingual in English and German OR Fren
ch
Key accountabilities of the r
- oleEstablishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales te
- amsOpening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely man
- nerInvoicing of service interventi
- onsDispute Handl
- ingDeep dive into stock discrepancies and follow
- upPhysical Inventory supp
- ortActivating contracts within in-house syst
- emsWork as part of a team and adopt a flexible approach to maintain and improve the quality of serv
- iceTo provide excellent customer service for customers, both internal and exter
- nalBuild close relationships with customers and commercial partners and respond to queries in a timely and professional mann
- er.Provide knowledge and accurate information to custome
- rs.Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedur
es.
Experience, Skill requirements & qualificat
- ionsWritten and oral fluency in English (an additional European language Spanish, Italian, French prefera
- bly)Excellent communication and interpersonal sk
- illsExcellent organisational skills and ability to prioritise work
- loadProblem solving skills, initiative, proactive / pre-emptive and strong attention to de
- tailCompetent MS Office skills and be comfortable working with different sys
- temsPrevious client and customer service experi
- enceAbility to work well in a busy customer service environ
- mentAttention to detail and ability to priori
- tiseFlexibility and willingness to work as a team me
