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For Companies At a Glance
- Tasks: Manage order books, lead teams, and ensure customer satisfaction daily.
- Company: Join a forward-thinking team focused on innovation and growth.
- Benefits: Enjoy hybrid work options and a collaborative environment.
- Why this job: Make a meaningful impact while working on strategic projects.
- Qualifications: Strong communication, problem-solving skills, and project management experience required.
- Other info: 12-month contract with a competitive rate of £50 per hour.
Location: Cheltenham (Hybrid – 3 days on-site)
Contract: 12 Months | Rate: £50 per hour via Umbrella
About the Role
Are you someone who thrives on making a meaningful impact every day? Do you enjoy taking ownership, solving problems, and driving continuous improvement? If so, we have an exciting opportunity for you to join our Civil Portfolio Services team as an Aftermarket Support Specialist. In this dynamic role, you’ll play a key part in delivering strategic projects, meeting business commitments, and helping to grow our Aftermarket business. You’ll be the driving force behind multiple order books, ensuring customer satisfaction and operational excellence.
Key Responsibilities
- Manage multiple internal and external order books.
- Lead cross-functional teams to ensure the success of our Spares Programme.
- Oversee daily account operations and be accountable for order book delivery.
- Act as the voice of the distributor within GE, ensuring customer satisfaction.
- Monitor order book health, including forecasting, risk, and opportunity management.
- Resolve financial disputes and manage delayed payments.
- Handle RMA returns, implement corrective actions, and ensure execution.
- Organise and support distributor and customer visits.
- Manage AOG (Aircraft on Ground) spares requests.
- Contribute to sales and marketing strategy planning.
- Support the Aftermarket Leader in project execution.
What We’re Looking For
- Strong communication skills, both written and verbal.
- Proven problem-solving and analytical abilities.
- Project management experience with the ability to prioritise effectively.
- Technically minded with a data-driven approach to decision-making.
- Experience in order book management, customer support, or aftermarket services is highly desirable.
Why Join Us?
- Be part of a forward-thinking team that values innovation and continuous improvement.
- Work on impactful projects that directly support our customers and business growth.
- Enjoy a collaborative and supportive work environment with opportunities to lead and grow.
Ready to take the next step in your career? Apply now and help shape the future of our Aftermarket Services.
Aftermarket support specialist employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftermarket support specialist
✨Tip Number 1
Familiarise yourself with the Aftermarket Services industry. Understanding the key players, trends, and challenges will help you speak confidently about how you can contribute to our team.
✨Tip Number 2
Network with professionals in the field. Attend industry events or join relevant online forums to connect with others who work in aftermarket support. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of your problem-solving skills. Think of situations where you've successfully managed order books or resolved customer issues, as these experiences will resonate well with us.
✨Tip Number 4
Showcase your project management experience. Be ready to explain how you've prioritised tasks and led teams in previous roles, as this is crucial for the Aftermarket Support Specialist position.
We think you need these skills to ace Aftermarket support specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to aftermarket support, order book management, and project management. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to drive continuous improvement. Mention specific examples of how you've successfully managed customer relationships or led cross-functional teams in the past.
Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your written and verbal communication abilities. This could include experiences where you resolved disputes or collaborated with teams.
Showcase Technical Mindset: Emphasise your technical knowledge and data-driven decision-making approach. Include any relevant tools or software you are familiar with that relate to order book management or aftermarket services.
How to prepare for a job interview at Undisclosed
✨Showcase Your Problem-Solving Skills
As an Aftermarket Support Specialist, you'll need to demonstrate your ability to tackle challenges head-on. Prepare examples from your past experiences where you've successfully resolved issues or improved processes, highlighting your analytical skills.
✨Communicate Clearly and Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly, both verbally and in writing. Be ready to discuss how you would manage customer relationships and ensure satisfaction, as this will be crucial for the position.
✨Familiarise Yourself with Order Book Management
Since managing order books is a significant part of the job, brush up on your knowledge of order management systems and processes. Be prepared to discuss your experience in this area and how you can contribute to maintaining order book health.
✨Demonstrate Your Project Management Experience
This role requires effective project management skills. Think of specific projects you've led or contributed to, and be ready to explain how you prioritised tasks, coordinated with teams, and achieved successful outcomes.
