At a Glance
- Tasks: Provide top-notch IT support and help users solve their tech issues.
- Company: Join a prestigious investment management firm in the heart of London.
- Benefits: Competitive salary, excellent benefits, and opportunities for career progression.
- Other info: Enjoy hybrid working and be part of a high-performance team.
- Why this job: Make a real difference by delivering exceptional customer service in a dynamic environment.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Are you a customer-focused 1st Line IT Support professional who genuinely enjoys helping people? One of the UK's most respected wealth management and investment firms is seeking an enthusiastic, presentable, professional 1st Line Service Desk Support Analyst to join their highly regarded IT team in London. This is an opportunity to work within a premium financial services environment where exceptional customer service, communication skills and professionalism are just as important as technical ability.
You will be the first point of contact for users across the business, delivering outstanding 1st Line support whilst providing technical conduit capabilities toward 2nd Line assistance where required. Working within a modern Microsoft-centric environment, you'll play a key role in ensuring the firm's IT services operate smoothly across multiple UK office locations.
What You'll Be Doing:
- Providing 1st Line support to internal & remote users
- Logging, managing and resolving incidents via the HALO Service Desk platform
- Supporting Microsoft 365 applications and services
- Supporting Windows 10 and Windows 11 environments
- Supporting Desktop, Laptops and Remote Devices
- Managing and supporting Azure AD / MFA Entra ID user accounts and access
- Troubleshooting hardware, software, networking and mobile device issues
- Delivering exceptional customer service to users at all levels of the business
- Assisting with technology improvements and service enhancements
- Participating in an on-call rota and shift-based support model
Essential Skills & Experience:
- Previous experience within an IT Service Desk or IT Support environment
- Experience using a Service Desk / ITSM ticketing system (HALO experience advantageous)
- Strong Microsoft 365 administration and support skills
- Windows 10 & Windows 11 support experience
- Basic networking knowledge
- Mobile device support experience
- Excellent communication and customer service skills
- Strong troubleshooting and problem-solving ability
- Ability to remain calm and effective under pressure
- ITIL Certification desirable
What We Are Looking For:
- Strong Service Ethic, Communication (Listening), Empathy and Professionalism
- Takes pride in delivering exceptional customer service
- Communicates professionally and confidently with users at all levels
- Demonstrates empathy, patience and a genuine service ethic
- Is proactive, organised and solutions-focused
- Goes the extra mile to ensure issues are fully resolved
- Enjoys working within a high-performance professional environment
Working Pattern - Shift Rotation:
- Early Shift: 7:00am - 3:00pm
- Late Shift: 9:30am - 5:30pm
- Participation in a (paid) weekend on-call support rota
If you're looking to develop your IT support career within a highly respected investment management organisation that values professionalism, service excellence and technical expertise, we'd love to hear from you.
1st Line - IT Service Desk Analyst - London/City employer: Undisclosed Company
As a Business Analyst with us in Telford, you'll be part of a transformative initiative that is reshaping the UK tax system through digital innovation. We pride ourselves on fostering a collaborative work culture that values employee growth and development, offering opportunities to enhance your skills while working on impactful projects. With competitive rates and a supportive environment, we ensure that our team members thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line - IT Service Desk Analyst - London/City
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Undisclosed Company values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Undisclosed Company might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Undisclosed Company!
✨Direct Apply to Undisclosed Company
Let's not forget to apply directly through the Undisclosed Company website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line - IT Service Desk Analyst - London/City
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Undisclosed Company.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Undisclosed Company. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Undisclosed Company
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
