At a Glance
- Tasks: Lead the global HR portal, shaping employee access to HR services and enhancing user experience.
- Company: Join UL Solutions, a global leader in safety science and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and employee experience.
- Why this job: Make a real impact on how employees interact with HR services every day.
- Qualifications: Bachelor’s degree or equivalent experience in HR, Business, or related fields.
The predicted salary is between 60000 - 75000 £ per year.
This role offers a rare opportunity to shape how HR shows up for every employee, every day. As the HR Service Delivery Product Owner and Knowledge Lead, you will lead askHR, UL Solutions’ global HR portal and primary entry point for HR support. This role exists to define, govern, and evolve the enterprise HR service delivery experience, acting as the single accountable owner for askHR as a global platform and knowledge ecosystem supporting more than 15,000 employees. You will directly influence how employees access HR services at scale, with measurable impact on HR efficiency, risk reduction, service quality, and employee confidence in HR support.
Responsibilities
- Own the enterprise HR service delivery experience end to end, with accountability for design, usability, scalability, and performance across askHR, cases, workflows, journeys, and automation.
- Set and manage the HRSD roadmap, making enterprise level prioritisation decisions that balance employee experience, HR capacity, technical debt, and risk.
- Serve as the primary business owner for the HRSD platform in partnership with IT, accountable for outcomes rather than configuration alone.
- Own platform health and evolution, including release impact assessment, risk evaluation, adoption strategy, and value realisation.
- Own the askHR digital experience, with full accountability for how services, content, and transactions are surfaced globally.
- Run microsite and digital change governance, setting enterprise standards for intake, prioritisation, design, and publishing cadence.
- Manage digital campaigns and portal communications to intentionally shift employee behaviour toward self-service and efficient resolution.
- Own HR knowledge strategy and quality, with enterprise accountability for accuracy, compliance, and consistency across regions and HR domains.
- Lead knowledge governance and review cycles, ensuring content is validated, current, and compliant, with clear ownership and escalation paths.
- Serve as the ServiceNow Knowledge Management subject matter expert, owning enterprise design decisions related to workflows, taxonomy, metadata, permissions, and lifecycle management.
- Act as the final decision authority on global knowledge standards and publishing exceptions when required.
- Use analytics to identify knowledge gaps, duplication, and improvement opportunities, and drive measurable change rather than reporting alone.
- Ensure knowledge supports case deflection, reduced repeat inquiries, and strong first contact resolution at enterprise scale.
- Maintain a consistent, employee friendly voice across all askHR content so the experience feels clear, human, and easy to navigate.
- Partner with regional People Operations teams and subject matter experts to keep content current, while governing how and where local variation is surfaced.
- Own reporting and insights across platform and knowledge, with accountability for improving enterprise HR service delivery outcomes over time.
- Establish clear, repeatable enterprise ways of working that reduce reliance on informal workarounds and individual knowledge.
Qualifications
- Bachelor’s degree in HR, Business, Information Systems, Communications, Digital Content, or a related field, or equivalent experience.
- Strong experience owning a digital product or enterprise platform, with accountability for roadmap, prioritisation, and outcomes.
- Experience working with HR Service Delivery platforms such as ServiceNow, including Employee Center, case management, workflows, and knowledge management.
- Strong writing, editing, and enterprise content governance skills, with the ability to maintain a clear employee voice.
- Strong stakeholder management skills, with comfort operating as a single accountable owner without direct authority.
- Practical, detail oriented approach with a strong focus on clarity, simplicity, and employee experience.
About Us
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Product Owner HRSD ServiceNow in Basingstoke employer: Underwriters Laboratories Inc.
UL Solutions is an exceptional employer that prioritises employee experience and growth, offering a unique opportunity to shape HR service delivery for over 15,000 employees globally. With a strong focus on innovation, collaboration, and continuous improvement, employees benefit from a supportive work culture that encourages professional development and the chance to make a measurable impact in a leading safety science organisation. Located in a dynamic environment, UL Solutions fosters a sense of community and purpose, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Underwriters Laboratories Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner HRSD ServiceNow in Basingstoke
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Underwriters Laboratories Inc.!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Underwriters Laboratories Inc..
We think you need these skills to ace Product Owner HRSD ServiceNow in Basingstoke
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Underwriters Laboratories Inc.. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Underwriters Laboratories Inc. and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Underwriters Laboratories Inc.. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Underwriters Laboratories Inc.'s values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Underwriters Laboratories Inc.
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Underwriters Laboratories Inc..
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Underwriters Laboratories Inc. will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Underwriters Laboratories Inc. and how you would contribute to adapting HR strategies.
