At a Glance
- Tasks: Lead a global support team and enhance customer satisfaction through effective incident management.
- Company: Join UnderwriteMe, a forward-thinking company in the SaaS industry.
- Benefits: Enjoy 25 days annual leave, comprehensive healthcare, and enhanced parental leave.
- Other info: Opportunity to work with innovative products in a supportive environment.
- Why this job: Make a real difference by improving customer experiences and leading a dynamic team.
- Qualifications: 5+ years of experience in application support and strong operational skills.
The predicted salary is between 50000 - 60000 £ per year.
UnderwriteMe is looking for an Application Support Manager to lead its global support team across Protection and Decision platform products. This role involves managing ticket prioritization, incident resolution, and coaching engineers to improve customer satisfaction metrics.
The ideal candidate will have a strong operational mindset, at least 5 years of relevant experience, and technical skills in managing service tools like Jira.
The company provides a range of benefits including 25 days annual leave, comprehensive healthcare, and enhanced parental leave.
Global Application Support Manager - SaaS, Incident & CSAT employer: UnderwriteMe
UnderwriteMe is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the InsurTech space. With generous leave options, comprehensive health insurance, and a wellness program, employees are supported both personally and professionally, while also having ample opportunities for growth and development within the company. Located in a vibrant area, UnderwriteMe offers a unique chance to be part of a forward-thinking team dedicated to transforming the decision-making process in insurance.
