Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client relationships and ensure exceptional service delivery in a fully remote role.
- Company: Join Underwaterpistol, a creative Shopify Plus agency with a bold and collaborative culture.
- Benefits: Enjoy flexible working, competitive pay, and the chance to work with ambitious brands.
- Why this job: Make a real impact by shaping world-class client service in a dynamic environment.
- Qualifications: Experience in client services or account management within digital or eCommerce agencies.
- Other info: Opportunity for career growth while working remotely with a small, passionate team.
The predicted salary is between 36000 - 60000 £ per year.
Location: Fully remote (UK-based), preference for London or surrounding areas to reduce client travel costs
Contract: Maternity cover (estimated 12 months)
Reports to: Delivery Director
Travel: Regular/weekly client meetings in London and across the UK and occasional overnight stays
We’re looking for a confident, commercially minded Client Services Lead to cover maternity leave and ensure our client relationships remain strong, proactive and well supported. You’ll work closely with our internal teams and clients to maintain the high standards of service and delivery that define UWP.
About UWP: We’re Underwaterpistol, a creative and technical Shopify Plus agency. We design, build, and grow eCommerce stores for brands that aren’t afraid to stand out. We combine creative vision with technical excellence and help disruptive brands dominate their category. We’re small by design, independently owned, and powered by a team that values bold thinking, accountability and collaboration.
Role Overview: The Client Services Lead owns and optimises the entire client lifecycle, ensuring exceptional service delivery, strategic alignment, and long‑term client satisfaction. The role is the primary point of escalation for clients, and leads regular QBRs, while driving internal RAG meetings to assess account health, risks and successes across the portfolio.
- Key Responsibilities
- Client Relationship Management
- Act as the owner of the client lifecycle from onboarding through to renewal or expansion.
- Serve as senior point of escalation for all client issues, ensuring swift resolution and client satisfaction.
- Lead QBR meetings with key clients, presenting performance insights, outcomes and recommendations.
- Maintain an in-depth understanding of each client’s goals, challenges and success metrics.
- Build strong, trusted relationships with senior client stakeholders and internal teams.
- Account Health & Performance
- Host regular RAG meetings with internal teams to review account status, risks and opportunities.
- Oversee client retention and renewal strategies, ensuring proactive engagement before key milestones.
- Monitor account profitability, scope adherence and service quality across the portfolio.
- Identify cross‑sell or upsell opportunities with support from strategy and delivery teams.
- Operational Leadership
- Collaborate closely with Strategy, Creative and Delivery teams to ensure aligned, consistent and efficient service delivery.
- Standardise and improve client management processes, reporting templates and communication frameworks.
- Contribute to forecasting, resource planning and business development discussions.
About You: Experienced in client services or account management within a digital, creative or eCommerce agency. Skilled communicator who stays calm under pressure and focuses on solutions. Commercially aware and comfortable managing budgets, scopes and renewals. Based in the UK with easy access to London for regular client meetings.
Why You’ll Love Working Here: Fully remote, flexible working culture. Work with ambitious brands that value long‑term partnerships. A small, collaborative team where you can make a real impact. Opportunity to shape how we deliver world‑class client service.
Interested? Send us your CV and a few lines about why you’d be a great fit. We’re moving quickly on this hire, so early applications are encouraged.
Client Services Lead (Maternity Cover) employer: Underwaterpistol (Shopify Plus Agency)
Contact Detail:
Underwaterpistol (Shopify Plus Agency) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Lead (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Services Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their goals and challenges, so you can showcase how your experience aligns with their needs. We want you to shine as the confident, commercially minded candidate they’re looking for!
✨Tip Number 3
Practice your pitch! Be ready to discuss your past experiences in client services and how you've successfully managed relationships. Highlight your problem-solving skills and ability to stay calm under pressure – these are key traits for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our small, collaborative team at Underwaterpistol.
We think you need these skills to ace Client Services Lead (Maternity Cover)
Some tips for your application 🫡
Show Your Personality: When you’re writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your style into your CV and cover letter. Remember, we’re all about bold thinking here at StudySmarter!
Tailor Your Application: Make sure to tailor your CV and cover letter to the Client Services Lead role. Highlight your experience in client services or account management, and showcase how your skills align with what we’re looking for. It’ll show us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and make sure to highlight your key achievements. We want to see what makes you stand out without wading through too much text!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at Underwaterpistol (Shopify Plus Agency)
✨Know Your Clients
Before the interview, research Underwaterpistol and their client base. Understand their approach to eCommerce and how they support brands. This will help you demonstrate your knowledge of client needs and how you can enhance their relationships.
✨Showcase Your Communication Skills
As a Client Services Lead, strong communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you handle difficult situations and ensure client satisfaction.
✨Be Ready for Scenario Questions
Expect questions about managing client escalations or leading QBRs. Think of specific scenarios where you’ve turned challenges into opportunities. This will show your problem-solving skills and ability to maintain high service standards.
✨Highlight Your Commercial Awareness
Since the role involves managing budgets and account profitability, be prepared to discuss your experience with financial aspects of client management. Share how you've contributed to account growth or retention strategies in previous roles.
