At a Glance
- Tasks: Define and standardise IT Service Management processes in a dynamic enterprise environment.
- Company: Understanding Solutions, a leader in IT transformation in the UK.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative team environment with exciting challenges and career advancement.
- Why this job: Join a transformative programme and make a real impact on IT service management.
- Qualifications: Strong ITIL and ServiceNow experience with skills in process design and facilitation.
The predicted salary is between 70000 - 80000 £ per year.
Understanding Solutions is looking for a Senior ITSM Business Analyst to support a major Service Operations transformation programme in the United Kingdom. This role involves defining and standardising IT Service Management processes across a complex enterprise environment, collaborating with stakeholders and ServiceNow teams.
The ideal candidate should have strong ITIL and ServiceNow experience, with a focus on process design and workshop facilitation. Responsibilities include:
- Analysing current processes
- Designing future-state models
- Supporting service improvement initiatives
Senior ITSM Business Analyst: ServiceNow & Transformation employer: Understanding Solutions
Understanding Solutions is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to make a significant impact in IT Service Management. With a strong emphasis on employee growth and development, team members are encouraged to enhance their skills through continuous learning opportunities and hands-on experience in a dynamic environment. Located in the United Kingdom, the company offers a unique chance to be part of a transformative programme that shapes the future of service operations while enjoying a supportive and inclusive workplace.
