At a Glance
- Tasks: Lead IT service management, coordinate incidents, and improve service quality.
- Company: Dynamic enterprise environment in Warwick with a hybrid work model.
- Benefits: Competitive day rate, flexible working, and opportunity for professional growth.
- Other info: Join a collaborative team and develop your skills in a fast-paced setting.
- Why this job: Make a real impact on IT operations and enhance user experience.
- Qualifications: Strong ITIL knowledge and experience in service management processes.
The predicted salary is between 45000 - 55000 £ per year.
We're looking for an experienced IT Service Management Lead to support and continually improve IT service operations across a large enterprise environment. Over the next 8 months, you'll work closely with IT teams, suppliers and business stakeholders. The IT Service Management Lead will coordinate service management activities including Change, Major Incident and Problem Management whilst helping improve service quality, reporting, governance and the overall user experience.
If you're keen on this opportunity then please apply with an updated CV!
Key Experience Needed- Strong knowledge of ITIL / IT Service Management processes
- Experience coordinating Major Incidents and Change Management
- Experience with Problem Management and Continual Service Improvement
- Knowledge of Service Catalogue and Request Management
- Experience using enterprise ITSM platforms (Remedy, ServiceNow or similar)
- Strong stakeholder and supplier management skills
- Excellent communication and reporting abilities
- Comfortable working across multiple operational priorities
- Coordinate Change Management activities including CAB meetings and approvals
- Lead Major Incident coordination and stakeholder communications
- Support Problem Management and root cause improvement initiatives
- Maintain and improve Digital Workplace and Service Catalogue offerings
- Work closely with Service Desk, Security and third-party suppliers
- Produce operational reporting and customer satisfaction metrics
- Improve data quality across ITSM platforms
- Deliver process improvements, documentation and operational guidance
IT Service Management Lead employer: Understanding Solutions
Join a dynamic team as an Applications Engineer where you will have the opportunity to work on impactful projects that enhance legacy systems and improve user experience. With a flexible remote working arrangement and a supportive culture that encourages professional growth, you will be well-positioned to develop your skills in a collaborative environment. Located in Watford, this role offers a unique chance to engage directly with end users and make a tangible difference in the operations of the business.
