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- Tasks: Lead service operations during a critical transition and shape the future service model.
- Company: Large, complex organisation in Hertfordshire with a focus on stability and improvement.
- Benefits: Competitive day rate, flexible working 2-3 days a week, and a dynamic work environment.
- Why this job: Make a significant impact by leading change and improving service operations.
- Qualifications: Proven leadership in service operations and ability to manage complex transitions.
- Other info: Hands-on role with opportunities for strategic influence and career growth.
Location: Hertfordshire 2-3 days a week
Duration: 6 months initial
Day Rate: £1,000 - £1,200 inside IR35
We are actively looking for an Interim Director of Service Operations to take strategic charge of service operations across a large, complex organisation during a critical period of transition and stabilisation. A key priority for this interim assignment is to lead a major service operations and tooling transition, shaping the future service model and ensuring a stable, business-focused end-user experience.
While commercial and contract management sits elsewhere, this role owns the operational design, readiness, performance and outcomes of the new service. You will define and deliver the Service Operations strategy, covering service design, transition, operations and continual improvement, ensuring service management practices are pragmatic, scalable and aligned to business goals.
This is a hands-on leadership role for someone who can step into complexity quickly, create structure at pace, and provide calm, credible leadership through change.
Key Skills
Director of Service Operations employer: Understanding Solutions
Contact Detail:
Understanding Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Service Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Director of Service Operations role.
✨Tip Number 2
Prepare for interviews by researching the company and its service operations. Understand their current challenges and think about how you can bring value during the transition. We want you to shine as a credible leader!
✨Tip Number 3
Showcase your hands-on leadership skills! During interviews, share specific examples of how you've successfully managed complex transitions in the past. This will demonstrate your ability to create structure and lead through change.
✨Tip Number 4
Don't forget to apply through our website! We have plenty of exciting opportunities waiting for you, and applying directly can give you an edge. Let's get you that dream job together!
We think you need these skills to ace Director of Service Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Director of Service Operations role. Highlight your experience in service operations, strategic leadership, and any relevant transitions you've managed. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led service operations and improved user experiences in the past. Let us know what makes you tick!
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We’re looking for someone who can provide calm and credible leadership through change. Share stories that demonstrate your ability to create structure and lead teams effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Understanding Solutions
✨Know the Company Inside Out
Before your interview, make sure you research the organisation thoroughly. Understand their current service operations, recent changes, and challenges they face. This will help you tailor your responses and demonstrate that you're genuinely interested in leading their service operations during this critical transition.
✨Showcase Your Leadership Style
As a hands-on leader, it's crucial to convey your leadership style effectively. Prepare examples of how you've successfully led teams through complex transitions in the past. Highlight your ability to create structure quickly and provide calm leadership, as these are key traits for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and operational design capabilities. Think about specific situations where you've had to shape service models or improve performance outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Align Your Vision with Business Goals
During the interview, emphasise how your vision for service operations aligns with the organisation's business goals. Be ready to discuss how you would ensure that service management practices are scalable and pragmatic, and how you plan to deliver continual improvement in the service operations strategy.
