At a Glance
- Tasks: Analyse and design IT service management processes for a major transformation programme.
- Company: Join a dynamic team in Hertfordshire with a focus on innovation and collaboration.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Other info: 3-month contract with potential for extension and a supportive work culture.
- Why this job: Make a real impact by driving service improvements in a complex enterprise environment.
- Qualifications: Experience in ITSM, strong ITIL knowledge, and excellent stakeholder engagement skills.
The predicted salary is between 70000 - 90000 £ per year.
Contract Length: 3-months initial (likely to extend)
Location: Hertfordshire (Hybrid but largely remote)
Start Date: ASAP
We're looking for an experienced Senior ITSM Business Analyst to support a major Service Operations transformation programme. You'll play a key role in defining and standardising IT Service Management processes across a complex enterprise environment, working closely with stakeholders, ServiceNow teams and Managed Service Providers to design future-state operating models and drive service improvement initiatives.
This role is ideally suited to someone with strong ITIL and ServiceNow experience who enjoys process design, workshop facilitation and working across both business and technology teams to deliver meaningful operational change.
Key Experience Needed- Proven experience working as a Business Analyst within IT Service Management (ITSM) environments
- Strong understanding of ITIL v4 principles and service management best practices
- Experience supporting ServiceNow implementation, optimisation or transformation programmes
- Strong process mapping, process design and operating model experience
- Experience gathering and documenting business requirements
- Comfortable facilitating workshops and engaging with senior stakeholders
- Experience working with Managed Service Providers (MSPs) and outsourced support models
- Knowledge of ITSM disciplines including: Knowledge Management, Configuration Management (CMDB), Event Management, Service Catalogue, Request Fulfilment, Major Incident Management
- Analyse and document current ('As-Is') service management processes
- Design future-state ('To-Be') ITSM processes and operating models
- Facilitate workshops with stakeholders, SMEs and service providers
- Gather, document and validate business requirements
- Produce process maps, procedures and supporting documentation
- Support ServiceNow process design and implementation activities
- Identify operational gaps, risks and service improvement opportunities
- Work closely with MSPs to align delivery against agreed service processes
- Support governance, process adoption and operational readiness activities
- Contribute to the successful delivery of a wider Service Operations transformation programme
Business Analyst employer: Understanding Solutions
Join a forward-thinking organisation in Hertfordshire that values innovation and collaboration, offering a hybrid work model that promotes flexibility and work-life balance. As a Senior ITSM Business Analyst, you'll be part of a dynamic team dedicated to driving meaningful operational change, with ample opportunities for professional growth and development in a supportive environment. Enjoy the unique advantage of working closely with diverse stakeholders and Managed Service Providers, all while contributing to a major transformation programme that enhances service delivery across the enterprise.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Understanding Solutions that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Understanding Solutions, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Understanding Solutions can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Understanding Solutions will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Understanding Solutions
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Understanding Solutions. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Understanding Solutions.
