At a Glance
- Tasks: Manage client projects, build relationships, and ensure successful delivery.
- Company: Join a top consulting division in the tech sector with a stellar reputation.
- Benefits: Performance bonus, hybrid working, unlimited holiday, gym membership, and more.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the key player in delivering innovative technology projects and enhancing client experiences.
- Qualifications: Experience in project management or client services, strong communication skills, and a proactive mindset.
The predicted salary is between 54000 - 66000 £ per year.
- Project Manager – Client Services
- St Albans, Hertfordshire
- £30,000–£40,000 DOE + Performance Bonus + Excellent Benefits
Understanding Solutions is the consulting division of the award-winning Understanding Recruitment Group.
We partner with organisations across software engineering, data and emerging technologies, delivering outcome-based technology projects through Statements of Work (So W).
Rather than simply providing resource, we work closely with our clients to deliver successful project outcomes and long-term value.
As we continue to grow, we're looking for a Project Manager – Client Services to take ownership of our client engagements from onboarding through to successful delivery.
This is a key role within the business, acting as the link between our clients, consultants and internal teams to make sure projects stay on track, risks are managed and our clients receive an exceptional experience throughout the project lifecycle.
The Role
You'll take ownership of the day-to-day management of multiple client engagements, building strong relationships while making sure projects are delivered successfully, efficiently and to a high standard.
You'll work closely with the Head of Solutions, Sales and Talent Delivery teams, bringing structure to project delivery, proactively managing risks and identifying opportunities to continually improve the way we deliver our consultancy services.
This is a varied role that combines project management, client relationship management and operational delivery.
Key Responsibilities
- Own the day-to-day management and delivery of multiple client projects and engagements.
- Act as the main point of contact for clients and deployed consultants throughout the project lifecycle.
- Build strong, trusted relationships with clients and consultants, ensuring a consistently high level of service.
- Coordinate the onboarding of new clients and consultants, ensuring every engagement starts smoothly.
- Monitor project milestones, deliverables and overall performance to ensure projects remain on track.
- Conduct regular service reviews with clients to discuss progress, performance and any potential delivery risks.
- Proactively identify and resolve issues that could impact successful project delivery.
- Manage project documentation, governance and change requests.
- Produce clear project and client reports, providing visibility of progress, risks and key actions.
- Champion our project management platform, supporting clients and consultants with best practice and adoption.
- Work closely with Sales, Talent Delivery and the wider business to ensure projects are delivered to a consistently high standard.
- Identify opportunities to strengthen existing client relationships and support future business growth.
- Continuously review and improve our project and service delivery processes.
About You
We're looking for someone who enjoys taking ownership, building relationships and keeping projects moving.
You'll be organised, proactive and confident managing multiple stakeholders and priorities at the same time.
You'll naturally spot potential issues before they become problems and enjoy bringing structure and clarity to a fast-paced environment.
You'll ideally have
- Previous experience in Project Management, Client Services, Service Delivery, Account Management or a similar client-facing role.
- Excellent organisational and project coordination skills.
- Strong communication and stakeholder management abilities.
- The ability to manage multiple projects, deadlines and priorities simultaneously.
- A proactive approach to problem solving and continuous improvement.
- High attention to detail and a process-driven mindset.
- Confidence communicating with clients and managing expectations.
- An interest in technology or experience working within technology projects would be advantageous, but isn't essential.
We're particularly interested in people who enjoy being the person who keeps everything moving — someone who can build great client relationships while also making sure the detail, processes and delivery are under control.
Why Join Us?
As part of the Understanding Recruitment Group, you'll join a business with an outstanding reputation within the technology sector and a growing consulting division.
Understanding Solutions is continuing to grow, giving you the opportunity to play a key role in developing how we manage and deliver our consultancy projects.
Benefits include
- Performance bonus
- Hybrid working – up to 2 days from home
- Unlimited holiday
- Early finish Fridays
- Gym membership
- Life insurance
- Free parking
- International incentive trips
- Directors' lunches
- Regular team socials and company events
- Ongoing learning and development
If you're looking for a role where you can combine project management, client relationships and operational delivery while helping deliver innovative technology projects, we'd love to hear from you.
Project Manager – Client Services in St Albans employer: Understanding Recruitment
Join a forward-thinking technical consultancy that values innovation and collaboration, offering a dynamic work culture where your expertise in AWS cloud and software engineering will be recognised and rewarded. With competitive salaries, a generous benefits package including a yearly bonus and enhanced parental leave, and opportunities for professional growth, this role as Lead Cloud Engineer in locations like Surrey, Bristol, and Glasgow provides a unique chance to lead impactful projects while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager – Client Services in St Albans
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Project Manager – Client Services at Understanding Recruitment!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Understanding Recruitment or be willing to refer you for that Project Manager – Client Services position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Understanding Recruitment who’s on the lookout for their next Project Manager – Client Services star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Project Manager – Client Services role at Understanding Recruitment!
We think you need these skills to ace Project Manager – Client Services in St Albans
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Understanding Recruitment. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Understanding Recruitment
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Understanding Recruitment. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
