At a Glance
- Tasks: Lead the CRM product strategy and deliver impactful solutions for fundraising.
- Company: Join one of the UK's largest and most respected international charities.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment focused on mission-driven goals.
- Why this job: Make a real difference in charity fundraising with innovative digital tools.
- Qualifications: Experience as a Product Owner or CRM Manager in large-scale environments.
The predicted salary is between 49500 - 60500 £ per year.
Understanding Recruitment NFP is proud to be working exclusively with one of the UK's largest and most respected international charities to recruit a CRM Product Manager. This is a key leadership role at the heart of a major transformation programme, focused on delivering a best-in-class CRM experience to support ambitious fundraising and supporter engagement goals.
You'll lead the CRM product strategy, owning the roadmap and prioritisation process, and ensuring the platform meets the evolving needs of both technical teams and fundraising stakeholders. Managing a small team, you'll work across departments to shape and deliver impactful CRM solutions using Microsoft Dynamics 365 and Power Platform technologies.
This role is ideal for someone who combines strategic product ownership skills with deep CRM experience, ideally in a complex or mission-led environment. You'll be a confident communicator, passionate about driving income growth and supporter value through well-designed digital tools and data-led decision-making.
- Strong experience as a Product Owner or CRM Manager in large-scale CRM environments (e.g. Dynamics 365, Salesforce)
- Proven ability to lead a team and work within Agile or hybrid delivery frameworks
Location: Hybrid - approx. 40% in-office (London HQ)
Product Owner - Charity CRM employer: Understanding Recruitment
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