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- Tasks: Support 500+ users with tech issues and ensure smooth operations.
- Company: Join a fast-paced, tech-driven firm with global reach.
- Benefits: Enjoy a collaborative environment and opportunities for growth.
- Why this job: Be part of a dynamic team improving tech support in a high-performance setting.
- Qualifications: 3+ years in desktop support; strong Windows knowledge required.
- Other info: Participate in on-call rotations and contribute to automation efforts.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Understanding Recruitment provided pay range
This range is provided by Understanding Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Understanding Recruitment
Python Recruitment Consultant at Understanding Recruitment Helping to scale world leading engineering teams across EMEA & AMER
Role: Desktop Support Analyst
Location: London (on-site with global collaboration)
I\’m hiring a Desktop Support Analyst to join the global Technology Operations team at a fast-paced, technology-driven firm operating across markets and time zones. You’ll be supporting a highly skilled internal user base, ensuring their systems and tools run smoothly so they can focus on what they do best.
This role is ideal for someone with strong troubleshooting instincts, a customer-first mindset, and a deep understanding of Windows-based environments. You’ll play a key part in supporting users, managing hardware/software issues, and helping the team continuously improve how support is delivered.
What You’ll Do:
- Provide 1st and 2nd line support to 500+ internal users across global offices.
- Handle tickets and incidents via well-defined internal runbooks and escalation processes.
- Troubleshoot issues across Windows 10, Office 365, Exchange/Outlook , and Active Directory .
- Work closely with Level 2 & 3 teams and external vendors to resolve complex technical issues.
- Use internal monitoring tools to proactively resolve alerts and minimize service disruption.
- Contribute to scripting and light automation to boost support efficiency.
- Participate in an on-call weekend rotation and ensure reliable support coverage.
The ideal candidate will have experience with:
- 3+ years in a desktop support or technical support role in a Windows environment.
- Deep understanding of Windows Server, Active Directory, Group Policy , and Office 365 tools including OneDrive, DLP, and SharePoint.
- Hardware installation, diagnostics, and remote troubleshooting experience.
- Confident communicator with strong analytical and multitasking skills.
- Proactive, resourceful, and comfortable working independently with minimal supervision.
Nice to have:
- Scripting experience with PowerShell or Python
- Exposure to Linux and/or basic networking concepts
- Familiarity with ticketing systems , knowledge bases, or request runbooks
This is your opportunity to work on critical systems support in a high-performance environment, where technology and operations intersect. You’ll collaborate with engineers, support teams, and business stakeholders to keep everything running reliably and efficiently.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance, Information Technology, and Analyst
-
Industries
Financial Services and Investment Management
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Desktop Support Analyst employer: Understanding Recruitment
Contact Detail:
Understanding Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Office 365, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills by thinking of specific examples where you've resolved technical issues in a fast-paced environment. This will help you illustrate your problem-solving abilities and customer-first mindset.
✨Tip Number 3
If you have experience with scripting, particularly in PowerShell or Python, be ready to discuss how you've used these skills to improve support efficiency. This could set you apart from other candidates who may not have this experience.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Desktop Support Analyst role, which can help you tailor your approach during the interview.
We think you need these skills to ace Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and technical roles, especially within Windows environments. Emphasise your troubleshooting skills and any specific tools or technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-first mindset and your ability to handle 1st and 2nd line support. Mention your experience with Windows 10, Office 365, and any scripting knowledge you have, as these are key aspects of the role.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. Highlight your analytical skills and your ability to work independently, as these traits are essential for the Desktop Support Analyst position.
Follow Application Instructions: Ensure you follow all application instructions provided by Understanding Recruitment. This includes submitting your application through our website and including all required documents. Double-check for any specific requirements they may have.
How to prepare for a job interview at Understanding Recruitment
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Highlight your approach to troubleshooting, especially in Windows environments, as this will demonstrate your capability to handle the challenges of the role.
✨Understand the Tools and Technologies
Familiarise yourself with the key tools mentioned in the job description, such as Windows 10, Office 365, and Active Directory. Being able to speak confidently about these technologies will show that you are well-prepared and knowledgeable.
✨Emphasise Your Customer-First Mindset
Since the role involves supporting internal users, it's crucial to convey your customer service skills. Share experiences where you went above and beyond to assist users, demonstrating your commitment to providing excellent support.
✨Prepare for Technical Questions
Expect technical questions related to hardware installation, diagnostics, and remote troubleshooting. Brush up on common issues and solutions, and be ready to explain your thought process when tackling these problems.
