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- Tasks: Lead the creation of a modern customer insight capability from scratch.
- Company: A leading emergency medical charity making a real difference.
- Benefits: Competitive day rate, flexible hybrid working, and impactful work.
- Why this job: Shape customer journeys and drive meaningful engagement for a vital cause.
- Qualifications: Experience in customer insight functions, especially with Dynamics 365.
- Other info: Opportunity to influence strategy and work with diverse teams.
The predicted salary is between 54000 - 90000 £ per year.
A leading emergency medical charity is seeking an Interim Customer Insight & Journey Lead (Dynamics 365) to establish, define and deliver a modern customer insight capability from the ground up. This is a rare opportunity to shape the entire approach to customer journeys, supporter behaviour, and data-driven engagement for an organisation that has yet to fully embed this function, and now needs a dedicated expert to design and implement it end-to-end.
In this role, you will take full ownership of mapping key customer and supporter journeys, identifying gaps, and creating a clear framework for how insight should drive communication, fundraising, and supporter engagement. Using Dynamics 365 Customer Insights (Journeys), you’ll bring structure to an area with no current home, determining where customer insight should sit, how teams should adopt it, and which tools, processes and data foundations are required to make it effective.
Working closely with fundraising, digital, marketing and operational teams, you’ll translate raw data, disconnected touchpoints, and underused platform capabilities into a coherent, actionable strategy. You’ll define journeys, segmentation, dashboards and measurement approaches that give the organisation a genuine “single view” of supporters and stakeholders, and ensure insight is embedded meaningfully in everyday decision-making.
This role is ideal for someone who has built customer insight functions before and can bring both strategic vision and hands-on delivery.
Key skills & experience- Proven experience establishing customer insight and customer journey functions, ideally with Dynamics 365 Customer Insights (Journeys).
- Strong capability in journey mapping, segmentation, behavioural insight and data-led engagement strategy.
- Ability to operate independently, set direction and build practical frameworks where none currently exist.
- Excellent stakeholder management skills, able to educate, influence and align teams around a new insight-driven approach.
Day Rate: £450 (Outside IR35)
Contract: Interim
Location: London (flexible hybrid working)
Interim Customer Insight & Journey Lead (Dynamics 365) in Slough employer: Understanding Recruitment NFP
Contact Detail:
Understanding Recruitment NFP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Customer Insight & Journey Lead (Dynamics 365) in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector and let them know you're on the hunt for an Interim Customer Insight & Journey Lead role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, be ready to discuss your experience with Dynamics 365 and how you've successfully established customer insight functions before. Bring examples of your journey mapping and data-driven strategies to the table.
✨Tip Number 3
Prepare for interviews by understanding the organisation's current customer engagement challenges. Think about how you can help them create that 'single view' of supporters and stakeholders. Tailor your responses to show how your skills align perfectly with their needs.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills. Plus, applying directly shows your enthusiasm and commitment to joining the team.
We think you need these skills to ace Interim Customer Insight & Journey Lead (Dynamics 365) in Slough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer insight and journey mapping shine through. We want to see how excited you are about shaping the future of supporter engagement!
Tailor Your Experience: Make sure to highlight your relevant experience with Dynamics 365 Customer Insights. We’re looking for someone who can hit the ground running, so connect your past roles to the skills we need for this position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on how your skills align with our needs. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Understanding Recruitment NFP
✨Know Your Dynamics 365 Inside Out
Make sure you’re well-versed in Dynamics 365 Customer Insights and Journeys. Brush up on its features, functionalities, and how it can be leveraged to enhance customer journeys. Be ready to discuss specific examples of how you've used it in the past.
✨Map Out Your Success Stories
Prepare to share concrete examples of how you've established customer insight functions before. Highlight your journey mapping skills and any successful strategies you've implemented. This will show that you not only have the vision but also the hands-on experience needed for the role.
✨Stakeholder Management is Key
Think about how you’ve previously influenced and aligned teams around new strategies. Be prepared to discuss your approach to stakeholder management and how you’ve educated others on data-driven insights. This will demonstrate your ability to work collaboratively across departments.
✨Bring a Strategic Mindset
Showcase your ability to think strategically while also being practical. Discuss how you would create frameworks from scratch and ensure that insights are embedded in decision-making processes. This will highlight your capability to operate independently and set direction effectively.
