At a Glance
- Tasks: Lead and optimise a large Microsoft Dynamics 365 environment for a national charity.
- Company: Join a well-known charity making a difference in the community.
- Benefits: Competitive salary, flexible working options, and impactful work.
- Other info: Opportunity to lead a dynamic team and drive meaningful change.
- Why this job: Make a real impact by improving CRM systems that support fundraising and marketing efforts.
- Qualifications: Extensive hands-on experience with Microsoft Dynamics 365 and leadership skills.
The predicted salary is between 51750 - 63250 £ per year.
I'm partnered with a large, well-known national charity who are looking to appoint an Interim Head of CRM & Insights to take ownership of their Microsoft Dynamics 365 environment and lead ongoing improvements following a major CRM migration. The organisation is looking for someone with extensive hands-on Dynamics 365 experience who can manage a complex, enterprise-scale CRM, improve integrations and automation, and ensure the platform is being used effectively across fundraising and marketing.
This role will combine technical ownership of Dynamics 365 with leadership of the CRM and Insights teams, working closely with stakeholders and external suppliers to improve system performance, data quality and user adoption.
The Head of CRM & Insights will:
- Take ownership of a large Microsoft Dynamics 365 environment, including Sales and Customer Service modules, with over 250,000 active records.
- Design, build and improve Dynamics workflows, automation and business processes.
- Manage integrations between Dynamics 365 and third-party SaaS platforms, ensuring reliable data flows and strong data quality.
- Lead ongoing CRM improvements, including solution design, testing, change management and release management.
- Lead the CRM and Insights teams, supporting user training, stakeholder engagement and adoption across the organisation.
Skills required:
- Extensive hands-on Microsoft Dynamics 365 experience, particularly across Sales and Customer Service modules.
- Experience managing and optimising enterprise-scale Dynamics environments with complex integrations and large data volumes.
- Strong technical experience across Dynamics workflows, automation, system architecture and data management.
- Experience leading CRM teams, managing stakeholders and driving user adoption following a CRM migration.
- Exposure to Microsoft Fundraising and Engagement, Power Automate, Microsoft Fabric or Power BI would be advantageous.
Head of CRM & Insights in London employer: Understanding Recruitment NFP
As a leading charity, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to make a meaningful impact. With a strong focus on professional development, we offer numerous growth opportunities and a hybrid working model that promotes work-life balance. Join us in our mission to engage audiences and generate income through innovative digital marketing strategies, all while being part of a supportive team dedicated to making a difference.
Contact Details:
Understanding Recruitment NFP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of CRM & Insights in London
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Understanding Recruitment NFP!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Understanding Recruitment NFP that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Head of CRM & Insights in London
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Understanding Recruitment NFP. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Understanding Recruitment NFP.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Understanding Recruitment NFP!
How to prepare for a job interview at Understanding Recruitment NFP
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Understanding Recruitment NFP resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Head of CRM & Insights position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
