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- Tasks: Lead a team to provide exceptional support and manage donor relationships.
- Company: A passionate charitable organisation making a difference in London.
- Benefits: Hybrid work model, competitive salary, and the chance to make an impact.
- Why this job: Join a mission-driven team and help enhance supporter experiences.
- Qualifications: Experience in customer service and CRM systems like Dynamics.
- Other info: 9-month fixed-term contract with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
A charitable organization based in London is seeking a Supporter Services Manager to lead their supporter services department. This role involves managing a small team and ensuring excellent customer service by working directly with supporters and addressing gift aid issues.
Candidates should be passionate about providing great customer service and have experience with CRMs like Dynamics. This position is for a 9-month fixed-term contract with a hybrid work model.
Donor Care & Support Manager (London, 9m FTC) employer: Understanding Recruitment NFP
Contact Detail:
Understanding Recruitment NFP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Donor Care & Support Manager (London, 9m FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the charitable sector and let them know you're on the hunt for a Donor Care & Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. This will help us show our passion for their mission and demonstrate how we can enhance their supporter services department with our experience in customer service and CRMs.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for managerial roles in supporter services. This will help us articulate our experience and enthusiasm clearly when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won't find anywhere else.
We think you need these skills to ace Donor Care & Support Manager (London, 9m FTC)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how much you care about supporting our donors and making their experience exceptional.
Highlight Relevant Experience: Make sure to mention any previous experience you have with CRMs like Dynamics. We’re looking for someone who can hit the ground running, so showcasing your skills in this area will definitely help your application stand out.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Donor Care & Support Manager. We want to see how your unique experiences align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Understanding Recruitment NFP
✨Know Your Supporter Services
Familiarise yourself with the key aspects of supporter services and customer care. Understand the common challenges faced in this area, especially regarding gift aid issues, so you can demonstrate your knowledge and passion during the interview.
✨Showcase Your CRM Skills
Since experience with CRMs like Dynamics is crucial, be prepared to discuss your previous experiences using such systems. Highlight specific examples where you improved processes or enhanced customer interactions through effective CRM usage.
✨Team Leadership Experience
As this role involves managing a small team, think about your leadership style and past experiences. Be ready to share how you've motivated a team, resolved conflicts, or improved team performance in previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their supporter services department, team dynamics, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
