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- Tasks: Lead a team to provide exceptional support and manage donor relationships.
- Company: A passionate charitable organisation making a difference in London.
- Benefits: Hybrid work model, competitive salary, and the chance to make an impact.
- Why this job: Join a mission-driven team and help enhance supporter experiences.
- Qualifications: Experience in customer service and CRM systems like Dynamics.
- Other info: 9-month fixed-term contract with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
A charitable organization based in London is seeking a Supporter Services Manager to lead their supporter services department. This role involves managing a small team and ensuring excellent customer service by working directly with supporters and addressing gift aid issues.
Candidates should be passionate about providing great customer service and have experience with CRMs like Dynamics. This position is for a 9-month fixed-term contract with a hybrid work model.
Donor Care & Support Manager (London, 9m FTC) employer: Understanding Recruitment NFP
Contact Detail:
Understanding Recruitment NFP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Donor Care & Support Manager (London, 9m FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the charitable sector, especially those who work in supporter services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for supporters in previous roles. This will help us see that you’re the right fit for the team!
✨Tip Number 3
Familiarise yourself with CRMs like Dynamics before your interview. Being able to discuss your experience with these tools will demonstrate your readiness to hit the ground running in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Donor Care & Support Manager (London, 9m FTC)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how much you care about supporting our donors and making their experience exceptional.
Highlight Relevant Experience: Make sure to showcase any experience you have with CRMs like Dynamics. We’re looking for someone who can hit the ground running, so don’t be shy about sharing your past successes in similar roles.
Tailor Your Application: Take a moment to tailor your application specifically for this role. Mention how your skills align with managing a team and addressing gift aid issues, as these are key aspects of the job we’re offering.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Understanding Recruitment NFP
✨Know Your Stuff
Make sure you understand the ins and outs of donor care and support. Familiarise yourself with common gift aid issues and how to resolve them. This will show your passion for customer service and your readiness to tackle challenges head-on.
✨Showcase Your Leadership Skills
Since this role involves managing a small team, be prepared to discuss your leadership style. Think of examples where you've successfully led a team or improved customer service. Highlighting your experience will help demonstrate that you're the right fit for the position.
✨Get Comfortable with CRMs
As experience with CRMs like Dynamics is essential, brush up on your knowledge of these systems. Be ready to discuss how you've used CRMs in previous roles to enhance supporter engagement and streamline processes.
✨Ask Thoughtful Questions
Prepare some insightful questions about the organisation's approach to supporter services. This not only shows your interest but also gives you a chance to assess if their values align with yours. It’s a win-win!
