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- Tasks: Support and improve the Beacon CRM system while training users across teams.
- Company: Leading charity focused on data and digital capability.
- Benefits: Remote working option, competitive salary, and a chance to make a difference.
- Why this job: Be at the heart of data management and help colleagues excel in their roles.
- Qualifications: Experience with Beacon CRM and strong problem-solving skills required.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: London Office, Remote working option available.
I’m working with a leading charity as they look to appoint a Database Officer to play a key role in the day-to-day running, support, and continuous improvement of their Beacon CRM system. This is a hands-on role at the heart of the organisation’s data and digital capability, supporting colleagues across multiple teams to use CRM data effectively, confidently, and compliantly.
As Database Officer, you’ll be the first point of contact for CRM users, providing high-quality support and training that enables people to do their jobs better. You’ll ensure the system remains robust, secure, and performant, while also taking ownership of data quality—making sure records are accurate, up to date, and compliant with relevant regulations. Beyond BAU support, you’ll contribute to CRM improvement projects that enhance processes, integrate new systems, and unlock greater value from data. You’ll work closely with the Database Lead, a community of CRM superusers, and colleagues across the organisation to translate real operational needs into practical system improvements.
Skills required for the Database Officer are:
- Experience supporting working with Beacon CRM
- Strong problem-solving skills with the ability to triage, prioritise, and manage competing requests
- Experience delivering or supporting system training and producing user-friendly documentation
- Confidence working with data quality, data processing, and compliance requirements
- Strong communication and stakeholder engagement skills
- A user-centred, inclusive approach, with an understanding of accessibility and equity consideration
Database Officer employer: Understanding Recruitment NFP
Contact Detail:
Understanding Recruitment NFP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Database Officer
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work with CRM systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Beacon CRM, make sure to highlight that in conversations. Share specific examples of how you’ve improved data processes or supported users in the past.
✨Tip Number 3
Prepare for interviews by practising common questions related to data quality and user support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Database Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the skills and experiences mentioned in the job description. Highlight your experience with Beacon CRM and any relevant problem-solving skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background aligns with our mission. Don’t forget to mention your user-centred approach and any training experience you have.
Showcase Your Communication Skills: Since this role involves supporting colleagues across multiple teams, make sure to demonstrate your strong communication skills in your application. We want to see how you can engage stakeholders and provide high-quality support!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Understanding Recruitment NFP
✨Know Your CRM Inside Out
Make sure you’re familiar with the Beacon CRM system. Brush up on its features and functionalities, and be ready to discuss how you've used it in previous roles. This will show your potential employer that you’re not just a user but someone who can contribute to its improvement.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in past roles, especially those related to data quality or user support. Think about specific situations where you triaged requests or improved processes, as this will highlight your problem-solving abilities.
✨Communicate Clearly and Confidently
Since the role involves training and supporting users, practice explaining complex concepts in simple terms. During the interview, focus on your communication style and ensure you convey your ideas clearly, demonstrating your ability to engage with stakeholders effectively.
✨Emphasise Your User-Centred Approach
Be prepared to discuss how you consider accessibility and equity in your work. Share examples of how you’ve ensured that systems are user-friendly and inclusive, as this aligns with the charity's values and shows you understand the importance of a user-centred approach.
