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For Companies At a Glance
- Tasks: Coordinate schedules, manage appointments, and provide top-notch customer service.
- Company: Join JPS Plumbing, a leading plumbing and heating service provider.
- Benefits: Earn £27,000 per year with remote work and a supportive team.
- Other info: Enjoy growth opportunities and a friendly team environment.
- Why this job: Be the heart of operations and make a real difference in customer satisfaction.
- Qualifications: Experience in scheduling and customer service, with strong multitasking skills.
The predicted salary is between 27000 - 27000 £ per year.
Are you a problem-solver with a passion for exceptional customer service?
Do you thrive in fast-paced environments, juggling multiple tasks with ease?
Is honesty and integrity at the core of who you are?
If you answered yes, we want you!
Who We Are
JPS Plumbing Winchester Limited is a leading provider of plumbing and heating services across Winchester, Southampton, and surrounding areas. Our reputation is built on exceptional customer service and a commitment to excellence, serving both lettings agents and private clients. We’ve built our reputation on being clear, reliable, and easy to deal with. That only works if the person coordinating the team does the same.
About the Role
As a Scheduling Coordinator, you will be the centre of our operations, ensuring seamless communication and coordination within our team and with our customers. Your role includes:
- Scheduling appointments and managing the company’s diary including a number of engineers.
- Answering calls and responding to customer enquiries in a friendly and professional manner.
- Providing exceptional customer service and going above and beyond to ensure satisfaction at all times.
- Managing and prioritising emails, responding promptly and accurately.
- Coordinating with engineers and allocating resources efficiently.
- Maintaining accurate records and updating our database.
- Assisting with general administrative tasks such as data entry and document preparation.
- Supporting the team with various ad-hoc tasks to ensure smooth operations.
Who You Are
To succeed in this role, you should have:
- Proven experience in a similar role, combining administrative, scheduling, receptionist, and customer service duties.
- The ability to multitask and prioritise effectively in a fast-paced environment.
- A friendly, confident, and outgoing personality.
- A solution-oriented mindset, always looking for effective resolutions - but not afraid to ask for help!
- Experience managing multiple diaries for others.
- Excellent communication skills, both verbal and written.
- Strong organisational abilities and attention to detail.
- Proficient computer skills, including email, scheduling software, and basic office applications.
- Self-motivation and initiative.
- The ability to handle difficult situations with professionalism and empathy.
- Strong problem-solving skills and the ability to work independently.
- Experience in Engineer scheduling.
- Close proximity to Southampton for regular team meetings.
Why Join Us?
Salary: £27,000 per year.
- Remote work with regular meetings in Southampton.
- Supportive, driven, and friendly team environment.
- Extensive onboarding programme to ensure your success.
- Opportunities for growth and to have your ideas heard and implemented.
Challenges of the role:
This role is fast-paced and requires excellent multitasking abilities whilst still paying attention to the little things. Working from home can be challenging, but with our robust support system, you'll have everything you need to succeed.
Application Process
Submit your CV, have an initial telephone chat, followed by a face-to-face interview.
Ready to take the next step in your career? Apply ASAP – We can't wait to meet you!
Scheduling Co -Ordinator in Southampton employer: Underdog Recruitment Limited
Contact Detail:
Underdog Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Co -Ordinator in Southampton
✨Tip Number 1
Get to know the company before your interview! Research JPS Plumbing Winchester Limited, their values, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your multitasking skills! Since the role requires juggling multiple tasks, try simulating a busy environment at home. Answer calls while managing emails or scheduling appointments to get comfortable with the pace.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you successfully resolved issues, especially in customer service. This will highlight your solution-oriented mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our supportive team.
We think you need these skills to ace Scheduling Co -Ordinator in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Scheduling Coordinator role. Highlight your problem-solving abilities and customer service experience, as these are key to what we’re looking for!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and don’t forget to mention why you’re excited about joining our team at JPS Plumbing.
Showcase Your Multitasking Skills: In your application, give examples of how you've successfully managed multiple tasks in a fast-paced environment. We want to see that you can juggle responsibilities like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Underdog Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research JPS Plumbing Winchester Limited. Understand their services, values, and what sets them apart in the plumbing and heating industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Multitasking Skills
As a Scheduling Coordinator, you'll need to juggle multiple tasks. Prepare examples from your past experience where you've successfully managed several responsibilities at once. Highlight how you prioritised tasks and maintained organisation under pressure.
✨Demonstrate Exceptional Customer Service
Since customer service is key for this role, think of specific instances where you've gone above and beyond for a customer. Be ready to discuss how you handled difficult situations with professionalism and empathy, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask insightful questions about the team dynamics, company culture, or the challenges faced by the Scheduling Coordinator. This shows that you're engaged and serious about contributing to their success.