At a Glance
- Tasks: Manage orders, analyse reports, and solve supply chain issues for top athletes.
- Company: Join Under Armour, a brand that empowers athletes and values innovation.
- Benefits: Competitive salary, hybrid work schedule, and career advancement opportunities.
- Other info: Dynamic role with strong teamwork and communication across various departments.
- Why this job: Be part of a team that celebrates wins and strives for excellence in sports.
- Qualifications: Experience in customer service and proficiency in Microsoft Office and SAP preferred.
The predicted salary is between 27000 - 33000 £ per year.
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do. Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
As part of EMEA Supply Chain, you will be responsible for executing the orderbook for your accounts. You will connect with UA external accounts and internal stakeholders across several channels of communication. You will be measured on achieving KPIs and goals for both your function and POD, with a focus on execute today. There will be strong interaction with all other Supply Chain pillars, particularly Logistics & Distribution. Further, the role works closely with our Regional Sales team & Planners. Travel to our regional hub, and regular visits to our key customers will be expected.
Your Impact
- Orderbook Management - 50%
- Track and maintain orders and be accountable for all KPI’s with regards to your own order book.
- Ability to follow processes and procedures of both the function and the POD.
- Work daily in a variety of systems including SAP, BI, B2B and Excel.
- Ensure a working knowledge of entire order cycle.
- Actively support our UA DH team and x-functional teammates.
- Analysis and Communication - 30%
- Run and analyze daily / weekly / monthly reports according to service level agreements.
- Communicate proactively, professionally, efficiently, and tactfully with accounts, sales, logistics and all other cross functional areas.
- Problem Solving and Enquiries - 20%
- Effectively problem solve ensure accurate and timely delivery of products to accounts.
- Handle a variety of supply chain related enquiries in a timely manner.
- Adapt to any new IT upgrades (SAP, B2B, BI), new processes, new applications and/or scenarios.
Qualifications
- Proficiency with Microsoft Office Suite and SAP is preferred.
- 1 years +’ experience of related skills.
- Team focused.
- High level of competency for customer service.
- Exceptional presentation skills required.
- Highly effective communicator with the ability to summarize and present complex data.
- Proficient in Microsoft Office Suite and Business Objects based reporting.
- Knowledge enterprise management system and CRM solutions (SAP preferred etc.).
Workplace Location
- Location: This individual must reside within commuting distance from our UK office.
- Work Schedule: This role follows a hybrid work schedule, requiring 4 days in-office per week.
Relocation
- No relocation provided.
Base Compensation
Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.
Our Commitment to Equal Opportunity
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via candidateaccommodations@underarmour.com.
Professional, Account Services - Temporary Position employer: Under Armour, Inc
At Under Armour, we pride ourselves on fostering a dynamic and inclusive work environment where every team member is empowered to strive for excellence. As a Seasonal Sales Associate in Swindon, you'll enjoy the thrill of working in a high-energy atmosphere alongside passionate colleagues, with ample opportunities for professional growth and the chance to make a significant impact during peak seasons. Our commitment to sustainability and equality, combined with exciting perks like contests and priority consideration for future roles, makes Under Armour an exceptional employer for those looking to enhance their career while being part of a supportive team.
StudySmarter Expert Advice🤫
We think this is how you could land Professional, Account Services - Temporary Position
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Under Armour, Inc.
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Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
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We think you need these skills to ace Professional, Account Services - Temporary Position
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Under Armour, Inc.
How to prepare for a job interview at Under Armour, Inc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Under Armour, Inc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Under Armour, Inc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
