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- Tasks: Manage professional indemnity claims and oversee client service complaints with a proactive approach.
- Company: A leading national law firm with a focus on collaboration and high professional standards.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real impact by ensuring high standards in claims management and client satisfaction.
- Qualifications: Experience in handling professional indemnity claims and strong communication skills.
- Other info: Join a dynamic team and build effective relationships across the firm.
The predicted salary is between 36000 - 60000 £ per year.
A prominent national law firm is looking for an experienced Claims & Complaints Manager to join their Team. The position can be based in Southampton, Exeter or Bristol, offering the opportunity to work closely with senior leaders across the business.
In this role, you will take day-to-day ownership of the firm’s professional indemnity claims, potential notifications and service-related complaints. You will act as a key contact for internal teams, insurers and external bodies, ensuring all matters are managed proactively, transparently and in line with regulatory standards.
Main Responsibilities:- Take responsibility for managing professional negligence claims and potential circumstances, liaising with insurers, brokers and relevant internal stakeholders.
- Lead investigations, gather and assess evidence, and prepare clear recommendations for senior decision-makers.
- Contribute to the PI insurance renewal process by supplying accurate data, trend analysis and informed insight.
- Oversee the end-to-end handling of client service complaints, ensuring timely, well-reasoned and properly documented responses.
- Assist with conduct-related concerns and any matters that may require SRA notification.
- Act as the firm’s point of contact for escalated complaints referred to the Legal Ombudsman.
- Provide guidance on regulatory obligations, complaints procedures and SRA Codes of Conduct.
- Deliver training and internal updates on complaints management, claims trends and risk awareness.
- Maintain up-to-date management information and produce regular reports for senior leadership and the Risk Committee.
- Support and supervise junior colleagues, helping to manage workflow and promote best practice.
- Build effective working relationships across the firm, fostering a constructive and solutions-driven approach to managing claims and complaints.
- Previous experience handling professional indemnity or negligence claims, ideally within the legal sector.
- Strong knowledge of complaints-handling processes, including experience dealing with the Legal Ombudsman.
- Understanding of the SRA’s regulatory framework, including conduct and reporting requirements.
- Excellent communication skills, with the ability to manage sensitive issues with tact, clarity and reassurance.
If you are motivated by responsibility, collaboration and helping to uphold high professional standards, apply today for the Claims & Complaints Manager position or reach out to daniel@uncovertalent.co.uk.
Claims & Complaints Manager in Southampton employer: UNCOVER
Contact Detail:
UNCOVER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims & Complaints Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal sector and let them know you're on the hunt for a Claims & Complaints Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of professional indemnity claims and the SRA’s regulatory framework. We want you to be able to showcase your expertise and how you can contribute to the firm’s success right from the get-go!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the firm.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We’re all about making the application process smooth and straightforward, so don’t miss out on the opportunity to join a fantastic team.
We think you need these skills to ace Claims & Complaints Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims & Complaints Manager role. Highlight your experience with professional indemnity claims and complaints handling, as well as any relevant regulatory knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills: Since this role involves managing sensitive issues, it's crucial to demonstrate your excellent communication skills. In your application, provide examples of how you've effectively handled complaints or difficult situations in the past. We appreciate clarity and tact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're proactive and keen to join our team!
How to prepare for a job interview at UNCOVER
✨Know Your Stuff
Make sure you brush up on your knowledge of professional indemnity claims and the complaints-handling processes. Familiarise yourself with the SRA’s regulatory framework, as this will show that you’re not just a good fit for the role but also genuinely interested in the legal sector.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully managed claims or complaints in the past. Be ready to discuss how you led investigations, gathered evidence, and made recommendations. This will help demonstrate your hands-on experience and problem-solving skills.
✨Showcase Your Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly and confidently. You might be asked about how you handle sensitive issues, so prepare to share examples of how you’ve managed difficult conversations with tact and reassurance.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the firm’s approach to managing claims and complaints or how they support their team in staying updated on regulatory changes. This shows your enthusiasm for the role and helps you gauge if the firm is the right fit for you.
