Light is seeking a Customer Support Specialist (DACH) to be the first point of contact for German-speaking customers. Based in London in-office, you will handle email and chat inquiries, troubleshoot live, and collaborate with Account Management to activate and retain customers.
AI deflection handles routine questions, while you tackle complex issues. You will support DACH customers, ensuring timely responses, smooth onboarding, and continuous value realization in a fast-growing AI-first finance
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German-Speaking SaaS Support Specialist employer: UNCOVER
Join a prestigious international law firm in London, where you will be part of a high-performing legal team dedicated to excellence and innovation. The firm offers a collaborative work culture that fosters professional growth, providing ample opportunities for career advancement and skill development. With a focus on supplier agreements and commercial technology contracts, this role not only promises meaningful work but also the chance to make a significant impact within a globally recognised organisation.
