We’re Capital on Tap Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! Check out the development opportunities in the Collections team.
This is a remote role. You'll be required to attend the Cardiff office 2 days per quarter.
You’ll be part of our Midnight team, servicing a mixture of our UK & US customers. You’ll work Monday-Friday 3:30pm to midnight. Your training will be conducted Mon-Friday 9am-5:30pm for your first 4 weeks before you join the Midnight team.
What You’ll Be Doing
- Engage directly with customers to negotiate repayment plans
- Analyse financial situations to create tailored solutions
- Ensure adherence to GDPR, FCA, and FDCPA regulations
- Handle customer complaints and resolve conflicts effectively
- Prioritize multiple tasks while maintaining high-quality standards
- Work with internal and external teams to support customer outcomes
We’re Looking For
- Collections experience within financial services
- Strong communication skills, both verbal and written
- Proven ability to manage challenging customer interactions
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Collections Officer - Midnight Team in Cardiff employer: UNCOVER
Join a prestigious international law firm in London, where you will be part of a high-performing legal team dedicated to excellence and innovation. The firm offers a collaborative work culture that fosters professional growth, providing ample opportunities for career advancement and skill development. With a focus on supplier agreements and commercial technology contracts, this role not only promises meaningful work but also the chance to make a significant impact within a globally recognised organisation.
