At a Glance
- Tasks: Welcome members and ensure a personalised experience across our London locations.
- Company: Uncommon, a vibrant workspace community focused on sustainability and wellness.
- Benefits: £31,000 salary, private healthcare, 25 days leave, and exciting career development.
- Other info: Enjoy regular social events and a supportive workplace culture.
- Why this job: Join a diverse team and make a real impact in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31000 - 31000 £ per year.
Description
What’s the role?
Member Experience Assistant
What is Uncommon?
Uncommon is a group of exceptional work spaces across London that cultivates an environment with sustainability and wellness at its core.
Our members are the forefront of what we do, providing personalised service to each and every one.
What will you be doing?
- Be the first point of contact for welcoming all members to the building and providing a personalised experience across all of our London sites
- Work flexibly across Uncommon's five London locations, providing cover where needed and supporting the smooth running of each building.
- Ensure all of the front of house areas are kept to exceptionally clean standards
- Support with welcoming new members and companies to the buildings and showing them around the spaces
- Prepare meeting rooms, ensuring they are cleaned and ready for use for our members
What can Uncommon give you?
- Salary of £31,000 per annum
- Consistent work schedule, working predominantly Monday - Friday
- Private healthcare cover
- 25 days annual leave plus bank holidays, an extra day for your birthday and an extra day with every full year of service
- Refer a friend bonus
- Discretional bonus scheme
- Enhanced pension contribution of 5%
- Two paid charity days per year
- £400 flexible benefit to use at your discretion
- Exciting learning and development programmes to help progress your career
- Regular social events, including an Annual dinner
- Employee assistance programme – 24/7 advice and support
We are proud of our inclusive and diverse working environment, and encourage candidates from all backgrounds to apply for our vacancies.
We are committed to creating a space where all members of our team feel safe to be themselves and are valued for their individual contribution.
Please let us know of any specific needs you may have during your interview.
All candidates must be eligible to live and work in the UK to be considered for this role.
Apply today and join us as a Member Experience Assistant
Member Experience Assistant employer: Uncommon
Uncommon is an exceptional employer that prioritises sustainability and wellness, creating a vibrant work environment in the heart of London. As a Member Experience Supervisor, you will benefit from a competitive salary, private healthcare, generous leave policies, and opportunities for professional growth within a collaborative team dedicated to providing outstanding service to our members. Join us to be part of a forward-thinking company that values its employees and fosters a culture of support and development.
StudySmarter Expert Advice🤫
We think this is how you could land Member Experience Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Uncommon. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Uncommon
Don't be shy about reaching out to Uncommon directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Member Experience Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Uncommon and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Uncommon
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
