Delivery Manager

Salary starting at £42,045 (depending on experience). London, UK | Hybrid - 2/3 days in the office.

About the company

Unboxed is an established and well‑respected design and digital product development agency based in London. We help our clients solve knotty problems, increasing business agility and improving user outcomes. Our multidisciplinary teams combine core expertise in design and software development with specific domain knowledge to deliver positive change and create meaningful impact. In recent years, we’ve focused on delivering technology‑enabled services in the public sector, working with organisations across healthcare, housing, planning and local government. Our strategic aim is to expand our influence and address systemic problems in areas where good digital delivery genuinely changes lives.

About the role

As a Delivery Manager at Unboxed, you’ll be embedded in cross‑functional teams helping to deliver digital products and services for a range of clients across the public, private and third sectors. You’ll work closely with designers, developers and user researchers, and you’ll often be the person who keeps everything moving, removing blockers, running ceremonies, managing budgets, engaging stakeholders and making sure the team can do their best work. This is a role where you’ll grow quickly. You’ll work alongside experienced colleagues and be expected to take real ownership from day one, supported with the space to develop your craft over time.

The role will combine delivery work on client projects with contributions to the following outcomes:

• Healthy, motivated teams that do great work: Our best work happens when teams feel safe, supported and clear on what they’re trying to achieve. You’ll play a central role in creating that environment, facilitating retrospectives that actually lead to change, helping people resolve tension constructively, and making sure no one is quietly stuck or overwhelmed. You won’t micromanage; you’ll enable.
• Strong client and stakeholder relationships: Many of our clients are navigating organisational change alongside digital transformation. You’ll build trusted relationships with the people you work with, communicating clearly and confidently about progress, risks and decisions. You’ll help clients understand agile delivery as genuine partners in the work, rather than passive recipients of status updates, and help them identify opportunities to expand our collaboration on future projects.

Key activities

Delivery of these outcomes will include the following key activities:

• Facilitating agile ceremonies (stand‑ups, sprint planning, retrospectives, show and tells) and making sure they’re valuable, not just routine.
• Leading collaborative planning, helping teams prioritise effectively against capacity and capability.
• Identifying and removing blockers, whether organisational, technical or interpersonal.
• Managing risk and dependencies, escalating where appropriate and keeping the right people informed.
• Building strong, long‑lasting working relationships with client stakeholders and helping them engage meaningfully with the team.
• Supporting the team to produce clear, honest reporting on progress and status.
• Tracking and managing project budgets, maintaining visibility of spend against forecast and flagging risks early.
• Helping to create the conditions for self‑organising teams, not directing how work gets done.
• Demonstrating behaviours consistent with the Unboxed values of openness and transparency, care and attention, healthy relationships, learning by doing, delivering value and continuous improvement.
• Contributing to Unboxed’s delivery practice by sharing what you’re learning, being part of internal discussions, and helping us improve how we work.

Your knowledge and experience

You will have two to three years of experience in a delivery, project coordination or agile facilitation role, ideally within a digital agency or consultancy. You should be able to demonstrate:

• A solid working knowledge of agile delivery methods, including Scrum and/or Kanban.
• Experience facilitating agile ceremonies and helping teams reflect and improve.
• Confidence in managing stakeholders, keeping people informed, handling expectations, and building trust.
• Good organisational skills, including tracking project budgets and forecasts, managing risks, and keeping delivery on track across a team.
• An ability to communicate clearly in writing and in person, including with non‑technical stakeholders.
• Some experience working in or alongside multidisciplinary teams (designers, developers, researchers, product managers).
• A product mindset; understanding business drivers, user needs, and technological opportunities or constraints.

It would be great, but not essential, if you also have:

• Experience delivering in a public sector or mission‑led context, especially within the built environment.
• Familiarity with government digital service standards or GDS‑style delivery.
• A passion for user‑centred design.

Core competencies and behaviours

We expect everyone at Unboxed to be:

• Naturally collaborative.
• Good communicators (written and verbal).
• Adaptable.
• Comfortable with uncertainty and complexity.
• Curious and questioning.
• Active listeners.
• Empathic, humble and generous.
• Open and honest.
• Always learning.
• Passionate about our work.
• Reflective, on yourself and the situation.

How we work

Flexible, hybrid working: We’ve adapted our working practices and London office space to support hybrid working. The whole team works in our London office a minimum of two days a week. We trust our team to do the work they need to do and to collaborate closely. If you need to flex around caring responsibilities or other commitments, we’ll work with you to find the right balance.

Inclusion and wellbeing: At Unboxed, we strive to create an inclusive workplace where people can thrive and feel they belong. We believe career progression is most powerful when it’s owned by you. As part of your development, you can expect:

• Monthly reflection sessions.
• Six‑monthly director check‑ins.
• An open, coaching‑led approach to growth.

We are an equal opportunity employer committed to increasing diversity within Unboxed. We welcome applications from UK residents who may have felt excluded from such a role in the past, whether due to age, gender, ethnicity, visible or invisible disability, neurodivergence, education, religion/belief, sexual orientation, or family and care commitments.

Salary band: This role sits within our mid‑start band, with a salary of £42,045–£46,318 depending on experience.

Other benefits:

• 25 holiday days per year, on top of bank holidays.
• 10 Innovation Days per year to explore your own ideas.
• Holiday flexibility and loyalty bonus benefits.
• Maternity and Shared Parental Leave policies.
• A generous conference budget.
• Flexible working hours and location.
• An informal culture of growth.
• Monthly “Linkers and Thinkers” idea‑exploring lunches.